[Closed] all import stops in the second language

Hello,

1) In order to expedite handling your support requests, can you please share WPML support debug information from your site.

- To give debug information, login to your site and go to WPML → Support. From there click on the “debug information” link at the bottom of the page.
- Once on the “debug information” page, select the entire content of the text box and copy it.
- Now go back to our support forum, find debug information box and paste it.

More information on the link: https://wpml.org/faq/provide-debug-information-faster-support/

2) Does the import work fine and not slow in default language?

3) Are you trying to import new products or update the current ones?

4) Would it be possible to delete all products and re-try import?

5) I see you have many images (8k) and products (2.5k), so I would say it is expected it takes time, since it needs to check for existing images and products before importing. If this works fine in default language but happens only in 2nd language then it could be related to WPML.

Let me know your answers.

Thanks,
Drazen

Hello,

1) Yes, please delete all images and products or revert to backup before.

2) Disable WPML and check if the same issue happens without WPML. If yes then is not issue with WPML.

3) If not happening, delete your current products and enable WPML.

Please apply the next workaround as it might be an issue with images happening, and it is a known issue:

- Go to WPML settings and Turn on When deleting a post, delete translations as well (Be aware this option works globally for all posts not just media)

- Edit the file \wpml-all-import\wpml-all-import.php and replace the content with https://wpml.org/forums/topic/wpml-all-import-does-not-remove-old-media-when-overriding-the-images-on-import/#post-11158085

Try to run the import in the default language and then in 2nd language, and let me know how it goes for each.

Thanks,
Drazen