[Resolved] Can't translate logo, some images and elementor headings

Hello,

Welcome to the WPML support. It's important that you make sure your Elementor-built header is properly translated. Plase check this documentation:
https://wpml.org/documentation/plugins-compatibility/elementor/#translate-elementor-templates

Furthermore, I checked your debug info and noticed that your website doesn't have the minimum memory required for WPML to work. WPML requires a memory limit of at least 128MB while 256MB is recommended. See https://wpml.org/home/minimum-requirements/ for detailed information. You can set WP Memory Limit in your wp-config.php file by adding following code:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

See:

https://wordpress.org/support/article/editing-wp-config-php/#increasing-memory-allocated-to-php

for details. Increasing WP Memory may help improve the performance and sometimes also help resolving such issues.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.

IMPORTANT

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:

hidden link

Hello,

Thank you for your patience. After further investigating your issue, we found out that some Elementor widgets being used with your theme were actually custom widgets. To register them for translation, please follow these steps:

1. Go to WPML > Settings > Custom XML Configuration, paste the following code and save:

<wpml-config>
  <elementor-widgets>
    <widget name="dermaclear_core_section_title">
      <fields>
        <field>title</field>
        <field>text</field>
        <field>content_alignment</field>
        <field>subtitle_margin_bottom</field>
        <field>enable_animation</field>
      </fields>
    </widget>
    <widget name="dermaclear_core_icon_with_text">
      <fields>
        <field>layout</field>
        <field>title</field>
        <field>text</field>
        <field>icon_type</field>
        <field>custom_icon>url</field>
        <field>custom_icon>id</field>
        <field>custom_icon>alt</field>
        <field>custom_icon>source</field>
        <field>title_tag</field>
        <field>title_margin_top</field>
        <field>retina_scaling</field>
      </fields>
    </widget>
    <widget name="heading">
      <fields>
        <field>title</field>
        <field>header_size</field>
        <field>title_color</field>
      </fields>
    </widget>
    <widget name="text-editor">
      <fields>
        <field>editor</field>
        <field>text_color</field>
      </fields>
    </widget>
  </elementor-widgets>
</wpml-config>

2. Your screen should look like the one in the image attached.
3. Now go to the hidden link page, make a small change and save. A blank space can be added at the end of a text block.
4. Edit the translations. The texts should now be registered for translation.

Please let me know if you need any further assistance 🙂