I deleted a registered site and lost 88000 credits

This thread is resolved. Here is a description of the problem and solution.

Problem:
You deleted a registered site, which was a WP-staging clone, and noticed that the credits on the production site disappeared and were not transferred back.
Solution:
We moved the credits back to your WPML.org account. Normally, you should be able to transfer credits by clicking the Add/remove credits button. If you're experiencing this issue, we recommend checking your WPML.org account to confirm the credits are now visible. If the credits still do not appear, or if this solution does not resolve your issue, please visit our support forum and open a new ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.

If this solution is outdated or not applicable to your case, please open a new support ticket at our support forum.

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Tagged: Credits

This topic contains 2 replies, has 1 voice.

Last updated by philipS-37 4 weeks, 1 day ago.

Assisted by: Mihai Apetrei.

Author	Posts
November 29, 2024 at 3:10 pm #16460262
philipS-37	Background of the issue: I deleted a registered site, which was a WP-staging clone, and I am trying to understand why the credits on the production site are gone and not transferred back to the available credits. Symptoms: After deleting a registered site, all the credits on the production site disappeared and were not transferred back. Questions: Why did deleting a registered site cause the credits to disappear? How can I recover the lost credits on the production site?
November 29, 2024 at 3:32 pm #16460458
philipS-37	In the admin there is still knowledge about the credits. See screenshot.
November 29, 2024 at 4:49 pm #16460765
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. I moved those credits back to your WPML.org account, and instead of 37.000, you should now have a total of 125718 credits. Usually, clicking the "Add/remove credits" blue button should allow you to move the credits to your WPML.org account. I'm not sure what happened here exactly, but please confirm if you see the credits now in your WPML.org account. I hope that you will find this information helpful. Mihai Apetrei
November 29, 2024 at 4:56 pm #16460811
philipS-37	I am not sure either, but I see the available credits. Thank you for your quick solution.