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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to change the image in the French version of your website, but the new image is not appearing as expected.
Solution:
If you're experiencing this issue, we recommend checking if the options to duplicate the images are selected when editing the template or post in the original language using the WordPress Editor. These options can be found in the right column under the Language block. Additionally, you can translate the image via WPML Media Translation. For detailed guidance, please refer to our guide on Media Translation.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 1 reply, has 0 voices.

Last updated by Carlos Rojas 3 weeks, 3 days ago.

Assisted by: Carlos Rojas.

Author Posts
May 9, 2025 at 7:30 am #17014823

matthiasR-28

Background of the issue:
I am trying to change the image in the French version of my website, but it's not working. Here is a video describing what I was attempting: hidden link. The issue can be seen on this page: hidden link.

Symptoms:
I expected to see the new image, but instead, I got the old image.

Questions:
Why is the image not updating in the French version?
How can I ensure the new image appears correctly?

May 9, 2025 at 10:13 am #17015834

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello,
Thank you for contacting us

The most likely cause for this behavior is that the options to duplicate the images are selected when editing the template or post in the original language using the WordPress Editor. You can find these options in the right column -> Language block.

Note: You can also translate the image via WPML Media Translation as described in this guide: https://wpml.org/documentation/getting-started-guide/media-translation/

Best regards,
Carlos