Thanks for contacting WPML forums support. I'll be glad to help you today.
1) Please login to this sandbox site and upload the Traveler theme. (hidden link)
After that, please try to replicate the issue and let me know the steps to reproduce it if the issue is replicable.
2) Could you please share your Debug information with me?
You can read a detailed explanation about it here. (http://wpml.org/faq/provide-debug-information-faster-support)
The debug info will give me a lot of information about how your site is configured.
I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed.
Your next answer will be private, which means only you and I can access it.
❌ Please backup your database and website ❌
✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
Thanks for the access details. I checked the issue and found that the locations were not selected in the hotel posts. (Kindly check the attached screenshot)
After selecting them and updating the posts, the locations appeared correctly on the Arabic home page. Kindly check it and let me know if it works as expected.
It's great to hear that the issue is fixed now. 🙂 Please don't hesitate to open a new ticket if you face any other issues. We are always happy to help you.
