This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is unable to find where to translate certain elements displayed in red on their website.
Solution:
If you're experiencing difficulty finding strings to translate, it's important to note that the method of translation can vary depending on how the strings are implemented in the theme or plugin. Sometimes strings may be duplicated, and only one instance is the correct one for translation. In some cases, removing and re-registering the string can solve the issue. Here are the steps we recommend:
1. Navigate to WPML > String Translation and scroll down to the bottom of the page. Look for a checkbox labeled "Look for strings while pages are rendered". Enable this option, visit the front-end page where the string appears, and then return to WPML > String Translation to search for the string.
2. If the string is not found in WPML > String Translation, it might be registered as an admin text. Follow the process outlined in our documentation to find and translate admin text strings: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please don't hesitate to open a new support ticket with us.
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Last updated by 11 months, 3 weeks ago.
Assisted by: Mihai Apetrei.