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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to find where to translate certain elements displayed in red on their website.
Solution:
If you're experiencing difficulty finding strings to translate, it's important to note that the method of translation can vary depending on how the strings are implemented in the theme or plugin. Sometimes strings may be duplicated, and only one instance is the correct one for translation. In some cases, removing and re-registering the string can solve the issue. Here are the steps we recommend:

1. Navigate to WPML > String Translation and scroll down to the bottom of the page. Look for a checkbox labeled "Look for strings while pages are rendered". Enable this option, visit the front-end page where the string appears, and then return to WPML > String Translation to search for the string.

2. If the string is not found in WPML > String Translation, it might be registered as an admin text. Follow the process outlined in our documentation to find and translate admin text strings: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/

Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please don't hesitate to open a new support ticket with us.

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This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 2 months, 3 weeks ago.

Assisted by: Mihai Apetrei.

Author Posts
February 13, 2024 at 1:49 am #15295289

ramym-3

I cannot find where to translate the elements in red from my attached image.
thank you,
Ramy

wmpl.jpg
February 13, 2024 at 10:56 pm #15299810

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there, Ramy!

Before this ticket gets assigned to my colleagues, I will try to help.

The proper way to translate strings depends a lot on how they have been implemented inside the theme/plugin.

Sometimes, there are even duplicates of the same string and only one of them is the correct one that needs to be translated.

Also, sometimes, simply removing the string (checking the box and removing it) and then re-registering it again by scanning for it (one of the methods below) and re-translating it resolves the issue.

1. Please try this:

Go to WPML > String Translation and at the bottom of the page you will find a checkbox called "Look for strings while pages are rendered". You can enable (check) that and then go in the front end to a page where you have that string showing up and then go back to WPML > String Translation and search for that string and see if it now shows up.

2. If you can't find them inside the WPML > String Translation, they might be added as admin text.

This should be the normal process to find and translate admin text strings:
https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/

Please let us know how that goes.

Kind regards,
Mihai Apetrei

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.