not able to update the wpml plugins

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Supporter timezone: Europe/Bucharest (GMT+02:00)

This topic contains 4 replies, has 3 voices.

Last updated by Mihai Apetrei 1 year, 10 months ago.

Assisted by: Mihai Apetrei.

Author	Posts
January 19, 2023 at 7:57 am #12848219
matthiasW-17	Hi, I just chatted with one of your supporters, I am not able to update the wpml plugins and it says our subscription is outdated although it said yesterday it would be updated yesterday. Unfortunately I could not answer for 5 minutes and the chat was closed immediately. Maybe someone can help me now even if I don't answer for 5 minutes once. Reference to previous ticket: https://wpml.org/forums/topic/our-string-translations-dont-work-anymore/ The last reply on the above mentioned closed ticket: https://wpml.org/forums/topic/our-string-translations-dont-work-anymore/page/3/#post-12743713
January 19, 2023 at 8:13 am #12848311
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Meanwhile this ticket is attended by our support, provide the debug information of your website for an overview of your setup. Please see https://wpml.org/faq/provide-debug-information-faster-support/ for more information. I've enabled the debug information section for your next reply. Additionally you can also take a look at https://wpml.org/faq/checklist-before-opening-a-ticket-in-wpml-support/ and cross-check for a few initial fixes. Please see https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security. Regards.
January 19, 2023 at 8:45 am #12848439
matthiasW-17	Please find he debug info attached
January 19, 2023 at 12:58 pm #12850797
matthiasW-17	Or where can I find the key, meaybe that is the problem?
January 20, 2023 at 10:34 pm #12862399
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. The keys can be found, removed, or created where: https://wpml.org/account/sites/ You should be able to remove the old key, generate a new one, then go to your website's backend > Plugins > UNregsiter WPML from the old key > REgister WPML again with the new key. Please let me know how that goes. Mihai Apetrei

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