Payment method update doesn't work

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Supporter timezone: Europe/Zagreb (GMT+02:00)

Tagged: Account Issues

This topic contains 0 replies, has 0 voices.

Last updated by Dražen 6 days, 20 hours ago.

Assisted by: Dražen.

Author	Posts
April 4, 2025 at 6:58 am #16895277
cedricV-14	Background of the issue: I am trying to update my payment method on my WordPress site using WPML. Here is the link to the page where the issue can be seen: hidden link. Symptoms: After completing the 3D-verification via my bank, I expected to see a confirmation of my credit card and a redirect to the Tools-page. Instead, I got a white page when it transitions back to WordPress. The 3D-verification shows a green confirmation, but WordPress displays a white page and doesn't load. Additionally, my new credit card is now declined after multiple attempts. Questions: Why am I seeing a white page after the 3D-verification? Why is my new credit card being declined after multiple attempts?
April 4, 2025 at 7:22 am #16895425
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, I have forwarded it to our admin team / 2nd tier and will update you when I have some news. Regards, Drazen
April 7, 2025 at 6:07 am #16902377
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, we checked and we see this error from our side: Payment failed because of insufficient funds Please try a different payment method, or retry the payment at a later date and make sure there is enough funds and bank is not blocking any payment. Regards, Drazen
April 10, 2025 at 6:02 am #16916570
cedricV-14	I checked with my credit card company and the reason it first didn't work was because I reached my limit. Now that limit has been upped and the credit card company confirmed me there were no issues anymore from their side. When I input the credit card number with the new 'valid thru' date, it says 'your card has been declined'. I don't get the 3D-validation. It seems like it got blocked by WPML because of a couple of bad tries. Which is a problem, because my current card is only valid until May 2025, and I'm using pay-as-you-go.
April 10, 2025 at 6:11 am #16916579
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, Thanks for getting back. Do you still have some kind of issues? Becasue from our side we can see the payment went fine and it was paid on Aprill 5th - 306€. Let me know. Thanks, Drazen