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This is the technical support forum for WPML - the multilingual WordPress plugin.

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Supporter timezone: Africa/Cairo (GMT+02:00)

This topic contains 1 reply, has 0 voices.

Last updated by Osama Mersal 1 day, 23 hours ago.

Assisted by: Osama Mersal.

Author Posts
December 13, 2024 at 4:08 pm #16512074

matthiasG-45

Background of the issue:
I translated a page using WPML. I am experiencing issues with the translation process. The translation seems incomplete as indicated by the gear icon, even though I clicked 'complete'. The issue is visible on this page: hidden link

Symptoms:
The translation appears incomplete with the gear icon still showing. In the front end, I can select German, but the text displayed is completely different from what was expected.

Questions:
Why does the gear icon still show even after clicking 'complete'?
Why is the text in German different from what was expected?

December 16, 2024 at 12:49 pm #16517403

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

First of all, sorry for the late reply; it was due to a higher workload.

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama