This thread is resolved. Here is a description of the problem and solution.
Problem:
The filter by custom field value of JetSmartFilters does not work on the translation page. Solution:
The choice field should have the suggested format: "value : Label" and the value must not be translated, the label can be translated. Relevant Documentation:
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Thank you for contacting WPML support, I'd be happy to help you with this issue.
I see the page Real Estate in English on your site is not working to view the filter. Can you please try to replicate the issue on the sandbox site as my colleague shared and let me know steps to replicate the issue? hidden link
In the Polish language, on a single post "nieruchomosci" page, if I click on the ENG button to switch to the translation of the post in the English language, it will redirect to the homepage.
Do you translate all posts of the post type "nieruchomosci" completely? If not, the filter might not work in the English language.
If yes and the issue persists on your site, can you please help us to replicate the issue on the sandbox site? hidden link
"In the Polish language, on a single post "nieruchomosci" page, if I click on the ENG button to switch to the translation of the post in the English language, it will redirect to the homepage." - that's static link to homepage, it should work like that.
"Do you translate all posts of the post type "nieruchomosci" completely? If not, the filter might not work in the English language." - it doesn't depend, i tried to translate and not. Problem is the same.
Hmm, I don't no why, but it seems to work normally at sandbox, settings are the same i think.
Why it doesn't work on my installation? I tried to turn off all plugins, and doesn't help 🙁
So we can see it is a specific issue on your site. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated. Your next reply is set to private to share the info.
❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/
✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if needed. This is also a reason the backup is critical.
I think the issue is the value of the choice option, it should be in alphabet characters and lowercase. I've changed the option value in JetEngine > Post Type > Nieruchomości > Meta Fields >Nieruchomość > To these values: apartament, dom, dzialka, mieszkanie. Now I see the filter works correctly in the English language.
Can you please check this issue on your site again?
Hi!
I tried, but you didn't have translated field values. Now when values are translated at string translation it didn't work.
Before when you wrote that it works, it really worked, but values on frontend were untraslated at english version.
Thanks, now it more clear.
So if i want to show on frontend translated title of field, not untraslated value i also need to use normal text field? (attached screen)
I think it's a compatibility issue with Elementor and JetEngine to display the option value, not the option label.
In this case, I recommend contacting JetEngine support to get further assistance.
It's not a WPML issue and I'm afraid that there is nothing we can do from our side. If you see the main issue of the filter with JetSmartFilters on the translation page is resolved, please mark this ticket as Resolved.
