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[Waiting for user feedback] Split: Missing gallery in product translation

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This topic is split from https://wpml.org/forums/topic/products-not-same-order-and-some-are-not-translated/

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Supporter timezone: America/Sao_Paulo (GMT-03:00)

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This topic contains 1 reply, has 2 voices.

Last updated by Lucas Vidal de Andrade 11 hours, 28 minutes ago.

Assisted by: Lucas Vidal de Andrade.

Author Posts
November 7, 2024 at 2:10 pm #16378048

martinM-3

Ok - so it is working with updating the English product after having published the german one. But featured image are not set - is there a setting for that?

You can see the here:
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weird thing is, that it seems to be set in the backend where they both have the exact same. Any ideas?
November 7, 2024 at 2:11 pm #16378050

Lucas Vidal de Andrade
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello,

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.

IMPORTANT

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:

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