The banner image is not translated

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported that the banner image on their blog category page was not translated, despite being processed through the Media Translation plugin. This issue was specific to the blog category page, as translations worked correctly on other pages.
Solution:
We discovered that the issue occurred only on the category page and suggested a workaround. We recommended rearranging the blocks on the page: moving the column containing the image block above the column that has the WordPress Archive Output block. This change should allow the translated image to display correctly on the frontend.

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This topic is split from https://wpml.org/forums/topic/archive-page-layout-messed-up-but-on-translation/

Tagged: Exception, Go Global Application

This topic contains 3 replies, has 2 voices.

Last updated by Long Nguyen 2 months, 3 weeks ago.

Assisted by: Long Nguyen.

Author	Posts
July 2, 2024 at 8:10 am #15873467
lucap-5	Well, thank you. Now it looks correct, that is great. Only thing that is still wrong is the banner image since it is not translated, even though has been correctly "translated" via the Media Translation plugin... Do you know why this is happening and how to fix it?
July 2, 2024 at 8:21 am #15873506
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, Here is the new ticket. I notice that the image file URL is adjusted by the plugin "Media Library Folders" hidden link it should have the following format hidden link that might cause the issue. I suggest you use a shortcode or a HTML code to show the image then translate the image URL in the Advanced Translation Editor. Refer documentation https://wpml.org/faq/how-to-translate-urls-shortcodes-and-html-attributes-using-the-advanced-translation-editor/ The plugin "Media Library Folders" is not available in our list of compatible plugins (https://wpml.org/plugin/), I suggest you contact the plugin author and ask them to join our Go Global program where our Compatibility developers will help them to make their product compatible with WPML. https://wpml.org/documentation/support/go-global-program/ Looking forward to your reply. Thanks
July 2, 2024 at 8:26 am #15873529
lucap-5	Mmh, that is weird. If that plugin was the issue, the images should appear untranslated in all pages, and that is not the case. The images are correctly translated in all pages, except this one. See here: hidden link hidden link hidden link and here: hidden link hidden link The media translation is working everywhere but in the blog category page. I am sure the reason must be another one right?
July 2, 2024 at 9:40 am #15873907
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Strange, I can see that issue on the category page only. I also replicate it on the sandbox site that I shared before hidden link If I move the column that has the image block above the column that has the WordPress Archive Output block, then the translation image is displayed in the frontend correctly. Can you please confirm it works on your site with this workaround? Looking forward to your reply. Thanks
July 2, 2024 at 9:59 am #15874171
lucap-5	It's working!! It seems that the Archive Output and the Archive Loop are very delicate to work with... I spent A LOT of hourse trying to fix this but I could not find a solution. You have been extremely helpful, thank you so much Long!

lucap-5 confirmed that the issue was resolved on 2024-07-02 09:59:32.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.