[Resolved] Translated product category slugs in Swedish in translated sub categories menu.

Hello!

I'll try to help you out while a supporter takes your case.

1) WPML needs a minimum of 128MB of memory to work correctly and it seems you are not meeting this requirement.

Kindly add this code into your wp-config.php file, right after the database information:

 

define ('WP_MEMORY_LIMIT', '256M');
define ('WP_MAX_MEMORY_LIMIT', '256M');

2) Resync the translations from the menu if they were translated automatically. you cna use this guide as a reference: https://wpml.org/documentation/getting-started-guide/translating-menus/

3) Remember to translate the text in String Translation if the menu is a custom link (info found on the link above as well).

4) If nothing works, then please let us know if this menu is added with a block, widget or something specific so we can try to understand what to do next.

Hello There,
I hope you're doing well.

I have taken over this ticket and would be happy to assist you further in this matter.

After examining the issue, it's clear that the issue affects all languages. Only the slug for the category currently being viewed remains consistent; the slugs for all other categories are being replaced by slugs from another language.

This issue appears to be the result of a conflict that is causing the category slugs to change. Could you please conduct a conflict test on your site to see if it helps in solving the issue?

To proceed with the conflict test, take a backup before the test. After that, please temporarily deactivate all plugins except for WPML, String Translation, WooCommerce, and WooCommerce Multilingual plugins. Then, verify whether the slugs for the categories still change on the Products page.

If this action resolves the issue, gradually reactivate the other plugins one by one. After each activation, refresh the Products page and observe the category slugs. This process will help you identify if a specific plugin is causing the slug changes.

Please let me know how it goes. I will be happy to help if you need further assistance in this matter.

Best regards,
Prosenjit

Hello There,
Thank you for the update and for sharing the information.

While reviewing the WPML Debug Info, I noticed the "Product" post type's translation preference is set to "Translatable - use translation if available or fallback to default language." This setup could potentially be influencing the issue, as it allows for the display of default content in the absence of translations.

Would you please change the translation preference for the Product post type to "Translatable - only show translated items" by going to "WPML > Settings ↳ Post type Translation" and check whether the issue still persists or not? After changing the setting, you can just save the permalink structure by going to "Settings > Permalinks" and then check.

If the issue persists, a closer inspection will be required to understand the root cause of the issue.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated.

You will find the needed fields below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.

IMPORTANT
-Please backup site files and database before providing us access.
-If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:
hidden link

Looking forward to your response.

Best Regards,
Prosenjit

Hello There,
Thank you for sharing the access information.

Upon closer review, it's clear that the categories displayed in the Sidebar are not solely managed through a Widget. There have been specific code modifications or additions within your custom Theme that might have impacted how these categories are shown. The root of the issue seems to be linked to the permalinks, which are not being correctly refreshed when the terms are queried leading to the problem you're experiencing.

I've also noticed that disabling ACF also results in the disappearance of categories from the Archive, indicating that there might be specific rules affecting this behavior.

Could you please try the following steps to see if the issue persists?

1. Check for any code-based rules applied to the categories and remove them if possible.
2. Remove any elements added in the code for the Archive page that haven't been translated. If possible, revert any custom changes that you made and display WooCommerce's default Category archive.
3. Add the default Product Category widget in the sidebar and re-evaluate the situation.

If you're using the `get_queried_object_id()` function to display terms, consider using the `wpml_object_id` hook to ensure the correct taxonomy ID is retrieved in each language. For more details about its usage, see this documentation: https://wpml.org/wpml-hook/wpml_object_id/

Please be informed that providing support for the issues arising from custom themes or code modifications is beyond the scope of our support. Therefore, I can only offer guidance within our scope. It will be better to consult with your theme developer regarding this matter, specifically adjust the multilingual support where is needed.

For direct code assistance, you might consider hiring a WPML-experienced developer from here: https://wpml.org/contractors/

Addressing the Category display issue might also resolve the translation problem with the Header text. If the Header issue remains, I request you to open a new ticket for that specific problem, as we aim to focus on one issue at a time, allowing our support team to provide more targeted assistance.

I hope you can understand. Please keep me posted on your progress, and if there's anything within our support boundaries that you need help with, I'll do my best to assist.

Best regards,
Prosenjit