richardK-49
Background of the issue: hidden link
Symptoms:
Questions:
Waqas Bin Hasan Supporter
Languages:
English (English )
Timezone:
Asia/Karachi (GMT+05:00)
Hi,
Thank you for contacting the support.
Looks like the string was previously translated to that or an existing translation (by theme or WP) is taking over.
Can you try deleting the string from WPML -> String Translation? Then scan or add again, translate again and recheck?
Please see following for more information:
- https://wpml.org/documentation/getting-started-guide/string-translation/#how-to-delete-a-string https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/
Please let me know your findings and I'll try my best to help you further on the matter.
Regards.
richardK-49
Hi, This is not a string, this is a Brickboulder template. I translated it with advanced translator editor.
Waqas Bin Hasan Supporter
Languages:
English (English )
Timezone:
Asia/Karachi (GMT+05:00)
Thank you for the updates.
I need to take a closer look at your site. So I request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated .
Your next answer will be private, to share this information safely.
Also provide detailed steps to reproduce the issue and links to pages in the admin and on the frontend.
IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also.
See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security.
