Problem: The client reported a significant visual discrepancy between the original English blog page and its Hungarian translation in Bricks Builder. Specifically, the header is not appearing as expected. Solution: If the menu items are too long, causing layout discrepancies, we suggested manually translating the menu to adjust the length of the items. For more detailed guidance, we provided a link to our documentation on translating menus: https://wpml.org/documentation/getting-started-guide/translating-menus/
If the solution provided does not resolve the issue or seems outdated, or if it does not apply to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at https://wpml.org/forums/.
Problem: The client is experiencing two main issues: 1. Language mismatch in redirection and auto-responder, which remains unresolved and was mistakenly closed in a previous ticket. 2. Layout and hover effects issues on the translated blog page using WPML with Bricks Builder, which is currently unassigned.
Solution: For the first issue regarding language mismatch: - We recommend revisiting the previous tickets and ensuring all related templates are fully translated. If the problem persists, consider setting up a new staging site that mirrors the current production site exactly, or connect your staging site with your production site to share the same translation memory. You can find more information here: Automatic Translation Subscription for Multiple Sites.
For the second issue related to PHP memory limit: - We suggest contacting your hosting provider to increase the PHP memory limit to at least 256M to ensure smoother operation of your site.
If these solutions do not resolve your issues or if they seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please do not hesitate to open a new support ticket with us for further assistance at WPML Support Forum.
Problem: After updating WPML, the language switcher no longer appears for users who are not logged in. This issue was initially thought to be related to the WPML upgrade, but it was later identified as possibly being linked to server issues or a compatibility problem with other plugins or themes. Solution: 1. Ensure that WPML and all other plugins are updated to the latest versions by navigating to Plugins > Add new > Commercial > click "check for updates". 2. If the problem persists, perform a compatibility check: - Create a full website backup. - Disable all plugins except for WPML and its add-ons. - Check if the issue still occurs. - If not, reactivate plugins one by one to identify the problematic plugin. - If the issue persists with only WPML active, switch to a default WordPress theme like TwentySeventeen to test further. 3. It is recommended to perform these tests in a staging environment if possible. If these steps do not resolve the issue, we suggest visiting the related forum topic for additional guidance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are unable to save a translation using the Advanced Translation Editor. When you try to save, nothing happens. Solution: We recommend checking if a link for the texts is missing in your translation setup. Adding the necessary link as indicated in the documentation might resolve the issue. If you're experiencing this, please refer to the Advanced Translation Editor documentation for detailed guidance.
If this solution does not apply because it's outdated or not relevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should these steps not resolve your issue, please open a new support ticket.
Problem: The client reported that the href attributes of linkable images in hexagon shapes were missing in the Hungarian translations of their website pages. This issue occurred after using the Advanced Translation Editor (ATE) and was consistent across multiple pages. The site uses Bricks builder. Solution: We temporarily fixed the issue by manually editing the images and applying the URLs on a staging version of the site.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues (https://wpml.org/known-issues/), verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
