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This thread is resolved. Here is a description of the problem and solution.

Problem:
The translated menu still shows in the default language.

Solution:
The default language menu was not selected from the Elementor Header template, after selecting the correct menu the issue is gone.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 4 replies, has 2 voices.

Last updated by elvioC-2 1 year, 10 months ago.

Assisted by: Noman.

Author Posts
March 25, 2023 at 10:04 am #13328517

elvioC-2

Hello,

I have properly translated and synchronized the menus (as you can see in screenshot 1).

However, when I switch language, for exemple in French, the menu always appear in English (as you can see in screenshot 2).

Could you please help me please? You should already have access to my website from previous tickets. I can give the creadetials again if needed.

Best,
Elvio

Screen 1.png
Screen 2.png
March 25, 2023 at 12:27 pm #13329043

elvioC-2

Please help me on this subject

March 26, 2023 at 5:57 am #13330765

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. To take a closer look at this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.

Your next answer will be private which means only you and I have access to it.

=== Please backup your database and website ===

✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is really important.

Thank you

March 26, 2023 at 10:15 am #13331119

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thanks for providing the login details. I logged in to your site and opened the Elementor header template: hidden link in the default language and selected the Menu as you can see in the attached screenshot.

Now it seems to be working correctly. Could you please check and confirm?

Thank you

Before - Menu.png
After - Menu.png
French menu.png