Using WPML on Two Domains Pointing to the Same Website

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client has migrated their database from pre-production to production and encountered an error message regarding the use of automatic translation credits on both environments.
Solution:
We recommend selecting the 'Yes (copy)' action to share credits between the sites. This will allow the client to manage the credits independently while ensuring that the translation memory is shared, regardless of whether the sites have different content. For more detailed guidance, we suggest consulting our documentation on Automatic Translation Subscription for Multiple Sites.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket in our support forum.

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Tagged: ATE

This topic contains 1 replies, has 2 voices.

Last updated by Long Nguyen 1 year, 3 months ago.

Assisted by: Long Nguyen.

Author	Posts
February 2, 2024 at 2:49 pm #15259771
emmanuelF-15	Hello, I'm writing to you because I've migrated our database from preprod to prod. However, I'm getting this error message: if I click on "no" it tells me that the credits will no longer be usable on the old site. I need to keep the credits on both environments
February 5, 2024 at 4:17 am #15264188
Long Nguyen WPML Supporter since 02/2022 Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi Emmanuel, Thank you for contacting WPML support, I'd be happy to help you with this issue. If you want to use both sites, you can select Yes (copy) action. Then share credits between your sites. The translation memory is shared also. No matter if both sites have different content. Refer documentation https://wpml.org/documentation/automatic-translation/automatic-translation-subscription-for-multiple-sites/ Look forward to your reply. Thanks
February 5, 2024 at 3:20 pm #15266858
emmanuelF-15	I tried your manipulation, but when I clicked on the link to retrieve the code on the other site, no code was visible. So I tried the choice to manage the credits independently between the two environments, but I ended up with a production "without any usable credits". In short, I had to delete my production site from the WPML admin to generate a new key, etc.