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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are experiencing issues with Elementor not working properly after adjusting the memory limit. Symptoms include missing media, incomplete appearance of the Elementor editor, and a white screen when accessing the page from the WP Dashboard.
Solution:
First, ensure that all WPML plugins are up to date. If the problem persists, the issue might be related to a conflict with the Cloudinary plugin. We recommend deactivating the Cloudinary plugin to see if this resolves the issues with missing images and the Elementor editor functionality. If deactivating the plugin solves the problem, you may need to look for an alternative to Cloudinary or contact their support for a resolution.

If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly at WPML support forum.

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This topic contains 9 replies, has 2 voices.

Last updated by evitaB-3 3 weeks, 5 days ago.

Assisted by: Kor.

Author Posts
March 13, 2025 at 1:24 pm #16812076

evitaB-3

Background of the issue:
I am trying to fix the Memory limit, but Elementor is not working. The issue can be seen on this page: hidden link.

Symptoms:
Some media has disappeared, and the Elementor Editor appears incomplete when I try to EDIT WITH ELEMENTOR on the Page. Additionally, accessing the Page from the WP Dashboard results in a white screen situation.

Questions:
Why is the Elementor Editor not working after fixing the Memory limit?
What could cause media to disappear and the Elementor Editor to appear incomplete?
Why does accessing the Page from the WP Dashboard result in a white screen?

March 13, 2025 at 1:25 pm #16812155

evitaB-3

Im sorry I don't understand how to fix this.

March 14, 2025 at 6:41 am #16814565

evitaB-3

After rolling back a WordPress All-In-One Backup to a version previous installing WPML to start over again, the WPML appears in the WordPress installation! How is that possible please?

March 14, 2025 at 8:47 am #16815113

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for contacting us.

Sorry to hear about the frustrations. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

March 14, 2025 at 9:11 am #16815232

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Could you please double check the credentials? It's not working for me.

March 14, 2025 at 9:22 am #16815347

evitaB-3

Please try again

March 14, 2025 at 10:21 am #16815780

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I've checked and your Website is working fine for me, I'm able to edit pages using Elementor as shown in the attached screenshot. Also, all WPML plugins are updated hidden link

Screenshot_385.jpg
March 14, 2025 at 12:05 pm #16816523

evitaB-3

why did the logo and some media dissapear plpease?

March 14, 2025 at 2:05 pm #16817262

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. There is something wrong with the Cloudinary plugin. Deactivating it fixes the missing images issue. Could you check?

March 14, 2025 at 2:22 pm #16817293

evitaB-3

Thanks, amazing!