Skip to content Skip to sidebar

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 7:00 – 12:00 7:00 – 12:00 7:00 – 12:00 7:00 – 12:00 7:00 – 12:00 -
- 13:00 – 15:00 13:00 – 15:00 13:00 – 15:00 13:00 – 15:00 13:00 – 15:00 -

Supporter timezone: Europe/Madrid (GMT+02:00)

This topic contains 4 replies, has 1 voice.

Last updated by Carlos Rojas 4 days, 19 hours ago.

Assisted by: Carlos Rojas.

Author Posts
July 10, 2025 at 7:40 pm #17225660

nagiR

Background of the issue:
I installed WPML and did automatic translations to all pages. It went pretty well on all pages.

Symptoms:
The translation of the home page is not working; it shows 'page not found'.
also
the menu item says: Detectors is not getting translated eventhough i translated the string of it since its not an actual page but menu item.

Questions:
Why is the home page translation not working?
How can I fix the 'page not found' error for the home page translation?

Do you need access to wordpress dashboard to handle the case?

July 10, 2025 at 8:57 pm #17225957

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi,

Thank you for contacting WPML support. While you wait for one of my colleagues to take this ticket and work on it, let me provide you with the first debugging steps or see if I can help with the issue quickly.

If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply.

Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/
**IMPORTANT**
- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--

Regards,
Itamar.

July 11, 2025 at 12:09 pm #17227928

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello,
My name is Carlos, and I will continue working on this ticket

The cause of this behavior was that the translated version of the homepage, in Arabic, was in the trash. I restored it, and now you can see it works correctly.

Can you confirm that the issue is solved?

Regards,
Carlos

July 11, 2025 at 1:13 pm #17228310

nagiR

Hello, no its still not working.. visit the website leak-plus.com and try to switch language using the drop down menu, its not working because the page do not exist, also if you go to inner pages trying to switch to home page.. the home page do not exit on the main menu, also the Detectors menu item is still in english eventhough it was a string translation that was done, but change is not showing.

July 14, 2025 at 9:02 am #17232354

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello,

Thank you for your feedback.

After reviewing the errors more closely, it appears that the issue is related to file encoding inconsistencies. I recommend contacting your hosting provider and requesting that the server be configured to use UTF-8 encoding for your files.

Once they've adjusted the encoding, please clear any caches and verify if the issue persists.

Let us know how it goes or if you need further assistance.