WPML STRING STRANSLATION plugin breaks dynamic Elementor Page when active

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing issues where your Elementor page with ACF fields for dynamic content does not display the ACF data and loads empty when the WPML String Translation plugin is active, you might find this solution helpful.
Solution:
We recommend editing the 'Single Page Template Photo Story #11037' in the default language and updating its translation. After making these changes, please check the page on the front end to see if the issue is resolved. This approach successfully resolved the problem in our local installation.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

0% of people find this useful.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 2 replies, has 1 voice.

Last updated by Enis 4 days, 23 hours ago.

Assisted by: Osama Mersal.

Author	Posts
December 20, 2024 at 3:08 pm #16534690
Enis	Background of the issue: I have an Elementor page with ACF fields for dynamic content. When the WPML String Translation plugin is active, the page does not display the ACF data and loads empty. I deactivated the WPML String Translation plugin, and the page loaded normally. The issue can be seen at: hidden link Symptoms: The page does not display ACF data and loads empty when WPML String Translation is active. Questions: Why does the page not display ACF data when WPML String Translation is active? How can I fix the issue so that the page loads correctly with WPML String Translation?
December 20, 2024 at 5:09 pm #16535083
Laura Supporter Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00)	Hi, thanks for contacting us. Did you update String Translation to the latest version (3.2.18)? That should fix the issue with Elementor.
December 20, 2024 at 10:02 pm #16535587
Enis	Yes it is already updated before.
December 23, 2024 at 10:50 am #16539961
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, I'm Osama from WPML forums support. I'll be glad to help you today. First of all, sorry for the late reply; it was due to a higher workload. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated. Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, Osama
December 23, 2024 at 2:51 pm #16540791
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi Enis, I activated the String Translation plugin to see the issue and then deactivated it again. I'll install the duplicator Pro plugin on your site to take a local copy to check the issue further and update you with my findings. Best regards, Osama
December 23, 2024 at 3:09 pm #16540822
Enis	Thanks Osama. I am waiting for your further answers..
December 23, 2024 at 4:31 pm #16541122
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi Enis, Please edit the "Single Page Template Photo Story #11037" single page template in the default language and update its translation. After that, please check the "Yürümeyi Öğrenmek : Yeni Baştan" page on the front end. The above steps fixed the issue on my local installation. Kindly try them and let me know if the issue is fixed. Best regards, Osama
December 23, 2024 at 4:54 pm #16541204
Enis	Hello Osama, I did what you said and then activated WPML String Translation plugin. At the moment the photo story pages are working fine. But I want to learn what was the problem and how can I prevent this happening again? The Single Page Template turkish translation was already completed before. So I didnt add anything. Just refreshed and saved complated translation again. Can you please let me know the reason? And then you can close the ticket. Thank you for your help. And I wish you a healthy new year.
December 23, 2024 at 4:57 pm #16541223
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, When I checked the template in the default language, I noticed that the translation needs to be updated. That means you updated the default language template and didn't update the translation, which may have caused this issue. Please make sure to update the translation when you update the default language, even if you didn't change the content itself and changed some design elements. Best regards, Osama
December 29, 2024 at 12:52 pm #16551168
Enis	Hello again, This problem occured once again. And I did exactly what you adviced. Edied the 'Single Page Template Photo Story #11037' in the default language and updatied its translation. But it did not solve the problem. When WPML String Translation Plugin is active, the frontend breaks. I attached screenshot of how the page looks when WPML STRING TRAN PLUGIN ACTIVE the page does not bring any content. New threads created by Osama Mersal and linked to this one are listed below: https://wpml.org/forums/topic/wpml-string-translation-plugin-breaks-dynamic-elementor-page/