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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where the post carousel is not displaying on the Japanese translated pages of their website. The posts are of a custom post type called "projects".
Solution:
We discovered that all Japanese posts were set as drafts. After publishing these posts, they were properly assigned to their respective categories, which resolved the issue and the post carousel now appears correctly on the Japanese pages. If you're experiencing this issue, we recommend checking the status of your posts in the translated language and ensuring they are published and correctly categorized.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

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Last updated by Bruno Kos 5 days, 17 hours ago.

Assisted by: Bruno Kos.

Author Posts
March 25, 2025 at 12:21 pm #16857450

yuvalS-2

Background of the issue:
I am trying to display a post carousel on my website, hidden link, and it is not appearing on the Japanese translated pages. on this page for example hidden link

The posts are custom post type called "projects"

I attached screenshots of how it looks on the original page

Symptoms:
The post carousel is not showing on the translated Japanese pages.

Questions:
Why is the post carousel not appearing on the Japanese pages?
How can I make the post carousel visible on the translated pages?

March 25, 2025 at 12:48 pm #16857663

Bruno Kos
Supporter

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

Let me know if https://wpml.org/errata/unlimited-elements-for-elementor-post-carousel-doesnt-fetch-translated-posts/ worked.

March 30, 2025 at 5:30 am #16876006

yuvalS-2

Hello

I did that, and some strings with the unlimited-elements-for-elementor domain appeared in the TM, but all of them are backend. Anyway, I translated all of them, but the carusal is still not showing.

Please advice

Thanks

March 31, 2025 at 11:37 am #16878989

Bruno Kos
Supporter

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

To troubleshoot this problem, I'll install the Duplicator plugin and generate packages for further debugging purposes. I'll ensure to exclude all media files to maintain a minimal package size.

You can find more information about the process here:
https://wpml.org/faq/checklist-before-opening-a-ticket-in-wpml-support/#get-help-from-support

Please confirm if this approach is acceptable to you!

For this I will need WordPress credentials.

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

I marked your next reply as private so that you can safely add credentials.

April 1, 2025 at 10:29 am #16882341

Bruno Kos
Supporter

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

It looks that all Japanese projects are drafts. Is this on purpose, or?

If not, can you publish them? You can use "quick edit" to publish them at once. Do they show on hidden link after this?

projects all draft.png
April 1, 2025 at 12:54 pm #16882953

yuvalS-2

Hi

No, it was not on purpose, I published them.
but the carousel still does not apear

April 2, 2025 at 8:51 am #16885957

Bruno Kos
Supporter

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

I tried this on my localhost but is not working either.

I am checking this with our 2nd tier and I'll get back to you as soon as I have any news or questions.

April 2, 2025 at 11:33 am #16886671

yuvalS-2

OK, please update ASAP

Thank you!

April 3, 2025 at 11:53 am #16891861

yuvalS-2

Hi any update?

It's really urgent...

April 3, 2025 at 12:08 pm #16891997

Bruno Kos
Supporter

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

Can you check now? For some reason all Japanese were drafts again and after publishing them, they got properly assigned to the category and work now.

hidden link

now.png
April 3, 2025 at 12:20 pm #16892106

yuvalS-2

Great!

But I see the text is leaking out of the carousel cards (screenshot attached)

Do you know how to fix that?

Screenshot 2025-04-03 at 15.18.02.png
April 3, 2025 at 12:54 pm #16892360

Bruno Kos
Supporter

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

I think the issue was that intro text was showing in the Japanese version. The overflow seems to be on English as well, however the intro text was not set to show there, hence there was no overflow.

also.png
DISABLE INTRO.png