This thread is resolved. Here is a description of the problem and solution.
Problem: If you're experiencing a blank page when trying to update a translation using the WPML translation editor, it might be due to insufficient WordPress memory limit. Solution: We recommend increasing the WordPress memory limit to at least 128MB. You can do this by adding the following code to your wp-config.php file:
Add it above the line /* That's all, stop editing! Happy blogging. */. After adjusting the memory limit, please verify it by navigating to WPML -> Support in your WordPress dashboard. If the issue persists, follow these steps: 1. Create a full backup of your site. 2. Update any outdated plugins or themes. 3. Flush any cache memory. 4. Activate WordPress debug mode by following this guide: Debug WordPress. 5. Deactivate all plugins, including WPML ones. 6. Activate a default WordPress theme, like Twenty Twenty. 7. Reactivate the WPML plugins. 8. If the issue disappears, reactivate your theme and other plugins one by one to identify the problematic one. 9. If the issue still persists, check for errors in the debug.log file in your wp-content folder.
If these steps do not resolve the issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at WPML Support Forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
- Add it above the line /* That's all, stop editing! Happy blogging. */
You can double-check the WordPress memory limit in WPML -> Support
If the issue persists after increasing the WordPress memory limit, then I kindly ask you to follow these steps to isolate the cause of the issue:
- Create a full backup of the site
- Update any outdated plugins or themes
- Flush any cache memory that might exist
- Activate the WordPress debug mode by following the steps described in this guide: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/
- Deactivate all plugins, including the WPML ones
- Activate a default WordPress theme, like Twenty Twenty
- Activate the WPML plugins
- If the issue disappears, start by activating the theme and then the rest of the plugins, one by one, until the problem appears again and you find the culprit
- If the issue persists, check for any error in the debug.log file located within the wp-content folder
Could you tell me the results of the steps described above?
Hello Arnau,
Thank you very much for your feedback
In this case, I will need to examine the site configuration more closely. Could you share the access credentials to the site in your next message?
I have set your next message private so you can securely share the access credentials to the site. Please don't forget to create a full site backup before sharing the credentials.
Hola Arnau,
Muchas gracias por compartir las credenciales.
Al parecer se trataba de un problema de cache, porque al borrar la cache y volver a guardar la página de inicio en el idioma original me aparece correctamente el editor de traducción (ATE) al traducir.
Puede comprobar si el problema desapareción de su lado?
