This thread is resolved. Here is a description of the problem and solution.
Problem: The client is using WPML Multilingual CMS and Breadcrumb NavXT on their website. They reported that the 'Project Sectors' breadcrumb menu does not translate on project detail pages, and WPML String Translation does not detect the missing string. Solution: 1. We identified that the site has a custom option to select a page as a portfolio root, which required the translation of the page ID. 2. To resolve this, we translated the page ID in WPML > String Translation by finding both the original and Arabic page IDs. Then, we added the ID of the Arabic page as a translation of the original ID. 3. To find the page ID, follow this guide: https://wpdatatables.com/how-to-find-page-id-in-wordpress/ 4. Use the text search in WPML > String Translation to search for the ID. For more details on finding IDs that don't appear on the String Translation page, visit: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#translate-admin-and-settings-strings 5. Additionally, in WPML > String Translation, click 'Translate texts in admin screen' at the bottom of the page and search for option strings like 'root' or 'page' to find such IDs.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
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Background of the issue:
We are using WPML Multilingual CMS 4.6.13, WPML String Translation 3.2.14, and Breadcrumb NavXT 7.3.1 on our website hidden link. The root page hidden link and its Arabic translation hidden link work great.
Symptoms:
The 'Project Sectors' breadcrumb menu does not translate under any project details page, such as hidden link. The WPML String Translation does not detect the missing string.
Questions:
Why is the 'Project Sectors' breadcrumb menu not translating?
How can we make WPML String Translation detect the missing string?
Breadcrumb settings: hidden link
Issue: hidden link
I removed the credentials you sent previously because this Forum is public. I strongly advise you to change the passwords or completely remove the user from which you shared the information, now that it might be compromised.
Thank you for the alternative, but what we need is to check your theme in an isolated environment — the Sandbox, not a copy of your website. We already checked a copy 🙂
Can you please install the theme and let me know? Please do not create or import any content or settings to the Sandbox. As I said, we need to check the functioning of the theme in isolation. Thank you.
I installed the theme as requested, however I cannot import sample data because I cannot activate the theme, since it is already activated on our website.
Let me know if you need any additional information.
Please do not import any content to the Sandbox. Like I said, we need to test the theme in isolation, with no external settings or content. Thanks for the heads up and for the cooperation 🙂
I'm getting a second opinion. I'll be back once I have new information.
We were able to fix the issue directly on your website. Can you please confirm?
Due to the custom option on your website to select a page as a portfolio root, we had to translate the page ID using String Translation. Just so you understand what's been done from our side.
We had to translate the page ID in String Translation, so the Arabic version is shown properly. We did that by finding both IDs, then going to WPML > String Translation and adding the ID of the Arabic page as a translation of the original ID. Let me know if that answers your question.
Please let us know if you do have any further questions or doubts.
Best regards
Andreas
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