Button (header) and HTML1+2 fields (footer) Astra theme keeps changing language

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Supporter timezone: Europe/Zagreb (GMT+01:00)

Tagged: Known issue

This topic contains 2 replies, has 0 voices.

Last updated by Bruno Kos 3 days, 23 hours ago.

Assisted by: Bruno Kos.

Author	Posts
January 20, 2025 at 8:16 pm #16615448
bartD-38	Background of the issue: I'm using the Astra theme for my website. After a few months, I noticed that multiple fields changed into another language. The button in the header became English on the Dutch default homepage. The HTML1 and HTML2 fields in the footer became Italian. When I changed the HTML fields in the Astra footer builder and published the changes, it replaced my changes again with another language. I disabled all the plugins and also the caching plugin, without success. Can someone help me? Link to a page where the issue can be seen: hidden link Symptoms: The button in the header and HTML1+2 fields in the footer keep changing language unexpectedly. When I change the content, changes are overwritten when pushing the Publish button in the Customize section of Astra. Questions: Why do the button and HTML fields change language unexpectedly? How can I prevent changes from being overwritten when publishing?
January 22, 2025 at 7:09 am #16621246
Bruno Kos Supporter Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00)	Hi, Thank you for contacting WPML support! Can you check this? https://wpml.org/errata/admin-strings-replaced-by-translations-after-visiting-the-customizer/ Can you try that workaround? As this sounds like this issue. Regards, Bruno Kos
January 22, 2025 at 10:57 am #16622341
bartD-38	Hi Bruno I replaced the contents of line 241 and changed the HTML blocks of the footer back into 'Dutch' in the Astra theme Customize section (footer). After 'Publishing' the changes, I went back to a browser (cache cleaned) and saw none of my changes. The blocks were now in French :(. I can provide access to the WordPress in order to investigate the issue. Let me know. Bart
January 22, 2025 at 12:53 pm #16622998
Bruno Kos Supporter Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00)	I marked your next reply as private so that you can safely add credentials. Also, can you record a video using tool such as hidden link to show me how you do it, so that we can confirm we are on the same page?
January 29, 2025 at 8:25 am #16644799
Bruno Kos Supporter Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00)	Ok, this is what I see - if I change this to "Reserveren", save and then reload the screen, I will see the French version again? And this happens for all the widgets added through the customizer? Can you set header like the one on your website here: hidden link Only the button part. Do you see this issue happening here as well?
January 29, 2025 at 2:06 pm #16647171
bartD-38	Hi I added the button to your sandbox environment. I've called it 'Reserveren' and added the good url of my website. The website is build on a predefined Astra theme template. The same they use in this video: hidden link I hope you can find the issue. Best regards Bart
January 30, 2025 at 6:50 am #16649509
Bruno Kos Supporter Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00)	It seems to be working in the sandbox, can you confirm? Whichever change I made it works. That being said, can you please check if this issue appears on your website when only WPML plugins are activated, as it will tell us if there is an interaction issue with other plugin? If still not working, to troubleshoot this problem, I'll install the Duplicator plugin and generate packages for further debugging purposes. I'll ensure to exclude all media files to maintain a minimal package size. You can find more information about the process here: [link](https://wpml.org/faq/provide-supporters-copy-site/). Please confirm if this approach is acceptable to you. And to confirm once again, if I change this to "Reserveren", save and then reload the screen, I will see the French version again? This is the issue we need to investigate?