Background of the issue:
I am trying to sync completed translation jobs back to WordPress, but the connection seems to be broken.
Symptoms:
Message appears saying no jobs have been completed, even though LAT has confirmed they have been completed and uploaded.
Questions:
Why are the completed translation jobs not syncing back to WordPress?
How can I fix the broken connection to ensure the jobs sync correctly?
Please give us access to your site and tell us where to see the problem. Our Strings Translation expert will then examine this case.
If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply.
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Our Translation Service expert has suggested the following steps to help resolve the issue:
Please clear both the object cache and WP Engine cache, then try syncing again.
It's possible that the issue might be related to the server blocking or caching some data. Let us know if this resolves the problem or if further assistance is needed.
We suspect a collision with the theme or another plugin might cause this problem. If possible, get your site into a minimum environment, switching to a default WordPress theme like TwentyTwenty-Four and having no plugins activated except WPML.
First, you must check if the problem persists when just the theme is switched to TwentyTwenty-Four (for example). If it persists, deactivate all plugins except WPML and its add-ons. Then, please check if the problem persists. If it does not continue, start by activating the plugins individually and checking when the issue comes back, then report to me which plugin was the culprit.
**** Important! Please make a full site backup (files and DB) before you proceed with those steps****
*** If your site is live, you might want to try those procedures in a staging environment or a snapshot of your site on your local server or another server. ***
Regards,
Itamar.
The topic ‘[Closed] Completed jobs are not syncing’ is closed to new replies.
