This thread is resolved. Here is a description of the problem and solution.
Problem:
The client needed to add the Chichewa language, which is not included in WPML's default language options, and the custom language solution was not working.
Solution:
1. We confirmed that the correct language code for Chichewa is "ny".
2. We advised the client to create a custom language following the instructions provided in our documentation: Editing WPML's Languages Table.
3. We informed the client that automatic translation might not be available for Chichewa, as it is not supported by translation engines, which can be verified here: Supported languages for automatic translation.
4. We suggested that the client should use manual translation, with guidance available here: Using different translation editors for different pages.
5. Alternatively, we mentioned the possibility of mapping the custom language to a supported language if there is a similar one, with instructions here: How to map a custom language to a supported language.
If this solution doesn't look relevant, please open a new support ticket.
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