first menu item is pointing to the wrong site.

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Tagged: Compatibility

This topic contains 5 replies, has 2 voices.

Last updated by Subash Chandra Poudel 1 year, 11 months ago.

Assisted by: Subash Chandra Poudel.

Author	Posts
May 4, 2023 at 6:37 am
xiaoweiX	Homepage of our Spanish site, but the first menu item is pointing to the English site.
May 4, 2023 at 7:47 am
May 4, 2023 at 4:06 pm #13588447
Subash Chandra Poudel	Hi there, After further troubleshooting I think the issue could be coming from Permalink Manager plugin you are using. When going to: hidden link I see that the Hombre category is registered in the plugin with Language : en so that could be causing the issue. Can you please backup the site completely then deactivate Permalink Manager plugin to verify if it is causing the issue? If deactivating Permalink Manager works please contact the plugin provider to troubleshoot the issue further and see why the category is registered as Language: en. Also, please ask the plugin provider to contact us through our Go Global program linked next so that we can work with the plugin provider to make the plugin fully compatible with WPML. https://wpml.org/documentation/support/go-global-program/ Regards, Subash
May 5, 2023 at 12:51 am #13590441
xiaoweiX	Thank you ! I'll be contacting PMP support and will get back to this ticket later.
May 5, 2023 at 12:59 am #13590449
xiaoweiX	Our site's footer area disappeared, it was made by Elementor's theme builder. Did you change anything related?
May 6, 2023 at 12:48 am #13597321
xiaoweiX	PMP tech support replied: The problem you are experiencing is not caused by my plugin as the domain URL is incorrect also when Permalink Manager is deactivated. As far as I can see, the language information (stored in wp_icl_translations table) for this specific category are not allocated to its actual "term_id" which is 3058, but different property "term_taxonomy_id" which is 3059: By default both "term_id" and "term_taxonomy_id" should be identical, but for some reason they were not synced for this product category: https://wordpress.stackexchange.com/a/394054 https://wordpress.stackexchange.com/questions/37721/whats-the-difference-between-term-id-and-term-taxonomy-id Is there a way to figure out why for that particular category had the wrong term_id??
May 7, 2023 at 3:31 am #13599641
Subash Chandra Poudel	Hi there, Thank you for the updates. Regarding the footer area, No i haven't made any changes on the site. Regarding the main issue here, I see the login details provided no longer works. Can you please provide me a copy of the site so that I can deploy it in my test environment and troubleshoot the issue further? Please use a plugin like https://wordpress.org/plugins/duplicator/ , create a complete package of the site then upload it to some file share/storage app like Google Drive and share with me the download link. For more details please visit: https://wpml.org/faq/provide-supporters-copy-site/ I have enabled a private reply for you to share the details safely. Regards, Subash

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