[Closed] Getting 500 error in back-end - Request exceeded the limit of 10

Hello,

Could you please send me a screenshot from your htaccess file or at least verify, if it meets the default WordPress configuration:

# BEGIN WordPress

RewriteEngine On
RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]

# END WordPress

Source: https://wordpress.org/documentation/article/htaccess/

Best regards
Andreas

Hello,

I would like to offer to have a closer look and request temporary access (wp-admin and FTP) to the website to investigate the issue further.

You can find the required fields below the comment section when you log in to leave the next reply. The information you provide is private, which means only you and I can see and access it.

IMPORTANT
Please be sure to make a backup copy of the website and database before allowing us access.
If you can't see the wp-admin / FTP fields, your post and website credentials are set as PUBLIC. DO NOT publish the data unless you see the required wp-admin / FTP fields.

I may have to install a plugin called "All In One WP Migration" to make a copy of the website where I can investigate the issue further.

However, I would also be very grateful if you could provide a staging site or copy of the website from your server yourself for this purpose.

If you have any questions about creating such a staging site, you can consult your hosting provider or use a plugin like the following, just make sure the server has enough free disk space:
https://wordpress.org/plugins/wp-staging/

If you are unable to provide such a copy of the site for testing, please let me know on this ticket.

The private response form looks like this:
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Next time you reply, click "I still need assistance."

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Please note that we are obliged to request this information individually on each ticket. We may not access any access information not specifically submitted on this ticket in the private response form.

Best regards
Andreas

Hello,

I do understand right, that the error was solved after saving the permalinks?

If this is the case then I suspect that my colleague Ahmed already provided a reason and a solution for this issue here and this is not truly caused by WPML:
https://wpml.org/forums/topic/getting-500-error-in-back-end-request-exceeded-the-limit-of-10/#post-13343965

This means, once the 500 error occurs it might be that inside the htaccess file Rewrite Base was changed to for example /en because too many active plugins are calling the function flush_rewrite_rules(true) at the same time.

If this is the case, then you need to delete the htaccess file, save the permalinks, which should create a new auto-generate htaccess file from WordPress, and finally add our snippet to a BeTheme child theme, which means you should install a child theme for this purpose which usually comes with BeTheme on purchase - after that, the issue should not occur anymore.

Please add a BeTheme Child theme to the Staging site and include the snippet from our errata, then investigate if the issue occurs again.

BeTheme Child Theme Install Guide:
hidden link

Errata with Snippet for Fix:
https://wpml.org/errata/htaccess-is-rewritten-with-language-folder/

Best regards
Andreas

Hello,

Awesome, yes this is in fact exactly this known issue.

Please keep monitoring and if the issue occurs again and the fix (snippet) might not longer help to solve it, then please let us know.

This ticket will remain open for at least 14 days but even though you can anytime open a chat or a new ticket on the forum and refer to our conversation.

https://wpml.org/forums/topic/getting-500-error-in-back-end-request-exceeded-the-limit-of-10/

Best regards
Andreas