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Supporter timezone: Asia/Jerusalem (GMT+03:00)

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Last updated by Itamar 1 week ago.

Assisted by: Itamar.

Author Posts
May 4, 2025 at 5:30 pm #16993634

davidA-145

Background of the issue:
I changed my site domain and I want to register WPML on the new site. The site is currently under development.

Symptoms:
I am afraid to lose my translations or credits if I choose to register WPML on the new site.

Questions:
How can I register WPML on my new site without losing translations or credits?

May 4, 2025 at 6:06 pm #16993687

Itamar
WPML Supporter since 02/2016

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi,

When the backup of your site is ready, please share the access with me.

If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply.

Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/
**IMPORTANT**
- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--

Regards,
Itamar.