Thank you for your suggestions. I followed the steps you provided, but unfortunately, the issue persists. The translation status is still stuck in progress with the gear icon showing.
Could you please advise on further steps to resolve this?
I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)
**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **
I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.
NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.
In the ATE error logs I was able to locate this error
Call to a member function get_gallery_image_ids() on null /home/u160632271/domains/gisoojewels.ch/public_html/wp-content/themes/woodmart/woocommerce/single-product/product-image.php:27
Please contact Woodmart support, provide the above error, and let them know that you are not able to translate the Single product Layout, their team should know how to resolve this from their side as the issue resides in their code.
We had another client that resolved this through Woodmart's team.
