my account page for arabic language is not displaying

This thread is resolved. Here is a description of the problem and solution.

Problem:
The arabic my account page is missing the dashboard section

Solution:
Edit the page using the UX builder and select the "Woocommerce - My Account" template

Relevant Documentation:

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Not WPML issue

This topic contains 7 replies, has 2 voices.

Last updated by dorothyC 1 year, 8 months ago.

Assisted by: Kor.

Author	Posts
April 5, 2023 at 4:52 pm
dorothyC	Hi there, the site is fully translated to arabic but the my account page is missing the dashboard section: hidden link
April 5, 2023 at 5:36 pm
April 5, 2023 at 5:37 pm #13413091
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your patience. Here is the ticket. I will investigate this further and will come back to you as quickly as possible. Thanks! Kor
April 6, 2023 at 7:42 pm #13422687
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your reply. I'm able to replicate the issue on our SandBox site. I will forward this to our 2nd Tier Support for further investigation. Thanks! Kor
April 10, 2023 at 7:00 am #13436203
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your patience. Our 2nd Tier Support checked, and the issue comes from the theme. Kindly contact your theme author and let them know about the missing account sidebar from the translated language. Please let me know how it went. Thanks! Kor
April 17, 2023 at 12:18 am #13482781
dorothyC	I have reached out to the theme support and their answer was: Please contact with WPML team regarding WPML issue as we do not provide support for 3rd party plugins due to Envato market policy.
April 19, 2023 at 8:40 am #13503065
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your patience. We have a solution, you'll need to edit the page using the UX builder here hidden link and select the "Woocommerce - My Account" template as shown in the attached screenshot. However, I can't seem to save changes on the page editor. Could you check this out with your theme author? Thanks! Kor
April 19, 2023 at 9:48 am #13503561
dorothyC	Thank you for pointing this out! I was also unable to save but the issue is now resolved. I changed the template to "Woocommerce - My Account" in the English language because it was also set to "Default" and I was able to save/update there. The changes automatically translated to the Arabic language.