My site is not connected to wpml

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing issues with your site not appearing in the WPML.org dashboard despite being shown as connected in your WP admin, and you're unable to use automatic translation credits, follow the steps below.
Solution:
1. Visit https://wpml.org/account/sites/ and remove the current site key.
2. Generate a new key for your domain.
3. Go to your website's backend, navigate to Plugins > Add new > Commercial and unregister WPML from the old key, then re-register it with the new key.
4. To add credits to your site, follow the steps provided here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/
5. Check your available translation credits on https://wpml.org/account. If you need more credits, activate the 'pay as you go' option by clicking the blue button on this page: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/ and https://wpml.org/documentation/automatic-translation/how-to-sign-up-for-pay-as-you-go/

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.

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Tagged: Exception

This topic contains 2 replies, has 2 voices.

Last updated by Mihai Apetrei 1 year, 10 months ago.

Assisted by: Mihai Apetrei.

Author	Posts
June 13, 2024 at 4:40 pm #15737313
mikeC-25	Background of the issue: I am trying to enable enzymes.bio to use automatic translation credits. This site enzymes.bio is shown connected at my WP admin, but it is not shown up in WPML.org dashboard. Symptoms: The site enzymes.bio is not appearing in the WPML.org dashboard despite being shown as connected in WP admin. Questions: Why is enzymes.bio not appearing in the WPML.org dashboard? How can I enable enzymes.bio to use automatic translation credits?
June 13, 2024 at 9:15 pm #15737822
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Our Debugging Procedures I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - Please make a backup of the site files and database before providing us access. - If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link I will be waiting for your response. Kind regards, Mihai Apetrei
June 14, 2024 at 11:07 am #15739753
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. Thank you for the access. It is true: WPML is registered correctly - hidden link In WPML > Translation Management > Tools, there's definitely showing zero credits: hidden link At the moment, there are multiple existing automatic translation accounts for this URL. Please go here (https://wpml.org/account/sites/) > remove the current site key > generate a new one for this domain > then go to your website's backend > Plugins > Add new > Commercial (hidden link) > UNregister WPML from the old key > RE-register WPML with the new key. Now, you can try to add credits to your site by following the steps here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/ You should also be able to see how many available translation credits you have left in your WPML.org account on this page: https://wpml.org/account If you don't have any remaining credits from the initial purchase of this subscription, you can go here (hidden link) and click the "Activate pay as you go" blue button. This will activate that subscription type for you. You can also find more about that here: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/ and here: https://wpml.org/documentation/automatic-translation/how-to-sign-up-for-pay-as-you-go/ I hope that you will find this information helpful. Please let me know how things go. Mihai Apetrei