This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Tagged: Known issue
This topic contains 11 replies, has 1 voice.
Last updated by Carlos Rojas 4 hours, 14 minutes ago.
Assisted by: Carlos Rojas.
| Author | Posts |
|---|---|
| October 30, 2025 at 6:30 pm #17533974 | |
|
basv-25 |
Background of the issue: Symptoms: Questions: |
| October 30, 2025 at 6:41 pm #17534014 | |
|
basv-25 |
Good to know, I use the official Woocommerce Product Search plugin. Would be great if I manage to set this thumbnail to "copy" or something like that. Thanks so much! |
| October 31, 2025 at 9:40 am #17535313 | |
|
Carlos Rojas WPML Supporter since 03/2017
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00) |
Hello, To show the thumbnail images on the secondary languages you must set them to 'Copy' in WPML -> Settings as described in this erratum page: https://wpml.org/errata/product-category-thumbnails-missing-on-translations/ Regards, |
| November 3, 2025 at 8:50 am #17539748 | |
|
basv-25 |
Hi Carlos, Thank you for your help. My "thumbnail_id" was already set to "copy". I guess this isn't working for me because I use the Woocommerce plugin "WooCommerce Product Search" by Itthinx (officially woo plugin). See printscreen. Is there a way to also set this thumbnail to "copy"? Thanks so much! |
| November 3, 2025 at 10:54 am #17540455 | |
|
Carlos Rojas WPML Supporter since 03/2017
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00) |
Hi there, 1.- This field is probably set as non-translatable in the same section as the thumbnail_id; however, I will need to take a closer look. Please share the URL of the product attribute in the screenshot attached to your previous message. 2.- Also, I have set your next message private so you can share the access credentials to the site in a secure way. This will allow me to visit the URL shared in the previous point and check the configuration. Looking forward to your message. |
| November 3, 2025 at 11:12 am #17540566 | |
|
Carlos Rojas WPML Supporter since 03/2017
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00) |
Thank you very much for sharing the information requested. If you edit the term and inspect the image, you will find the field id 'product_search_image'. That custom field is set to 'Don't translate' in WPML -> Settings -> Custom Term Meta Translation Just change the configuration of the 'product_search_image' field to 'Copy' -> Save the changes and update the translation of the term. Can you confirm that the issue was solved? |
| November 3, 2025 at 2:10 pm #17541600 | |
|
basv-25 |
Hi Carlos, Thank you for checking. Unfortunately I don't think it is resolved, the field id you checked is named 'product_search_image' and the configuration in wpml -> settings -> custom term meta translation says 'product_search_image_id'. I changed it to copy but it doesn't seem to help. Can you try it on our staging environment? Thanks! |
| November 4, 2025 at 9:23 am #17544468 | |
|
Carlos Rojas WPML Supporter since 03/2017
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00) |
Hi, Yes, 'product_search_image_id' is the correct field. I set it to 'Copy' then re-saved the term (hidden link) in English, and when I update the term into the secondary languages, you can see the image. |
| November 4, 2025 at 11:19 am #17545058 | |
|
basv-25 |
Fantastic, thanks Carlos! The first time I tried my Yoast Multilingual plugin / Yoast Woocommerce plugin was activated and for some reason I get an error every time I save a taxonomy with with those plugins active. I deactivated them, updated the taxonomy terms and now everything is working well. If you have a clue why my SEO plugins in combination with WPML and taxonomy updates crashes feel free to let me know 🙂 Thanks for now! |
| November 4, 2025 at 12:28 pm #17545415 | |
|
Carlos Rojas WPML Supporter since 03/2017
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00) |
Hi, I'm happy to hear that the original issue was solved 🙂 Regarding the problem with Yoast, I kindly ask you to check if there is any error in the JavaScript console of the browser or in the debug.log file. With your findings, I will split the ticket and will continue there. |
| November 4, 2025 at 1:39 pm #17545976 | |
|
basv-25 |
Thanks Carlos, original issue indeed resolved, thanks so much! I shall first try to solve the error myself. If I can't solve it I'll get back to you guys. Thanks so much for your fantastic help! |
| November 4, 2025 at 1:50 pm #17546020 | |
|
Carlos Rojas WPML Supporter since 03/2017
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00) |
Great! Please don't hesitate to contact us if you need our help in the future with WPML. We are here to help 🙂 Have an excellent day! |



