On my home page, I want to display a list of products in tabs (product tab)
Each tag contains a products filtered on a category
All tabs are configured the same way
All products are translated
=> when I switch to my translated language (fr), only the first tab is translated and link to the product in french, all other tabls are in english and link to english product version
Is there any documentation that you are following?
woodmart and wpml in general, but I didn't found anything on this use case ?
Is there a similar example that we can see?
see video capture here : hidden link
What is the link to your site? hidden link (it's the staging version with wpstaging where I installed wpml)
No, it should work fine. The only thing I can think of is if this widget is coming from some 3rd party addon plugin, and not Woodmart, then it could be that is not syncing the correct translated category on 2nd language.
You can try to edit the 2nd language page manually, and check if the correct translated category is selected there, and if not, select it and save.
thanks for getting back and sharing a video, it was helpful.
Let me have a look to see what is happening.
Please make a full backup of your site (files and database).
I will share with you any changes or steps done in this process. Please let me know if you do not agree with the above or if I do not have your permission for any.
I would need to access both your site's wp-admin and FTP account, if possible.
I have enabled the private username and password fields in your next reply.
I suggest you create a new user, set it as an administrator and then add those credentials in the private fields mentioned.
You can safely add your information into these fields.
I checked and saw the issue, but not much I can debug safely there.
To speed things up please try the following:
1) Switch to the Woodmart parent theme and disable all other plugins, leaving active only WPML plugins, WooCommerce, Woodmart core, and WPBakery plugin.
Check if the issue still happens.
2) If the issue still happens in Step 1, please install the mentioned theme on the next test site and try to reproduce the issue with 1 example page with the product tabs widget.
Login link: hidden link
This will help us speed things up and escalate an issue if still happens on the test site, and is a bug.
Thanks, yes, it's possible that I made a confusion.
On my website, I noticed that if I use the component "products (grid or carousel)" with layout option "grid" and allow pagination, the first page is in french, but the other are not translated (what is loaded in ajax)
but, if I choose the "carousel" layout, I don't have this issue > so I replaced everything with the carousel layout
I am still not sure if it is a bug from Woodmart, so if you have time to reproduce it on Sandbox that would be helpful for other clients or please report it directly to theme support so that they can fix it.
