PAYG error - WPML

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to enable PAYG on your site but encounter an error message.
Solution:
The issue appears to be related to an unpaid invoice. We recommend checking your invoices by navigating to Translation Management -> Translation Tools in your WPML dashboard.
If this solution does not resolve your issue or seems irrelevant, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Account Issues

This topic contains 11 replies, has 0 voices.

Last updated by Bruno Kos 1 month, 2 weeks ago.

Assisted by: Bruno Kos.

Author	Posts
May 2, 2025 at 2:04 am #16987792
michaelV-60	<b>Background of the issue: </b> I want to enable PAYG on my site hidden link. I have already tried: -Reinstalling WPML with a new key -Making sure Advanced Translation Editor is on -Opening the PAYG widget in a new tab and adding the card details <b>Symptoms: </b> There is an error message when trying to enable PAYG. <b>Questions: </b>
May 2, 2025 at 7:36 am #16988153
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Hi, It would seem you have an unpaid invoice: hidden link You can see this in Translation Management -> Translation Tools as well.
May 5, 2025 at 1:02 am #16994058
michaelV-60	Hi Bruno, Can you confirm what that unpaid invoice for? Couldn't see this in our WordPress under Translation Management -> Translation Tools
May 5, 2025 at 7:08 am #16994626
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	It appears that the translations were done primarily for the URL hidden link, which is likely connected to your account through credit sharing. I am sending examples of the translated URLs and the corresponding credits used. For that site: Deposited credits: 3387558 Used credits: 3386492
May 6, 2025 at 12:19 am #16998728
michaelV-60	Hi Bruno, I am not sure if we are on the same page. I am trying to set up Pay-as-you-go for our credits but we are encountering an error message when we input our credit card. See my screenshot. Can you help resolve this issue?
May 6, 2025 at 10:52 am #17001105
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	I understand, but you can't activate this because one of the sites in your account has translation debt, so an unpaid invoice. The same as e.g. https://wpml.org/forums/topic/an-error-occurred-when-confirming-the-subscription-your-account-has-debt-3/ or https://wpml.org/forums/topic/unprecedented-error-when-confirming-the-subscription-your-account-has-debt/#post-15265834 The URL for the invoice is on hidden link and is tied to hidden link URL.
May 7, 2025 at 1:53 am #17004034
michaelV-60	I see, thanks for explaining Can you please confirm that this unpaid invoice is for Pay-as-you-go we have previously enabled and used between 3 April - 3 May 2024?
May 7, 2025 at 9:23 am #17005271
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	That’s correct—it covers the period from April 3 to May 3, 2024. The last (paid) invoice before this one is dated April 3, 2024, at 01:02:38 UTC, so this invoice corresponds to the following month. I also noticed there were some fixed credit deposits afterward, and that the subscription type "Pay as you go" has a status of "Cancelled," meaning there were no further charges for this type of translation after that point.
May 8, 2025 at 1:49 am #17009403
michaelV-60	Ok thanks Bruno. If we enable PAYG again, is it a monthly invoice that needs to be paid? Or is the payment automatic from the inputted credit card? Thanks
May 8, 2025 at 7:33 am #17010069
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Your first 2,000 credits are free each month, and you’re only ever charged for the credits you actually use. https://wpml.org/documentation/automatic-translation/how-to-sign-up-for-pay-as-you-go/
May 12, 2025 at 4:56 am #17020951
michaelV-60	Ok thanks Bruno, does the payment get deducted automatically or is there an invoice we need to pay per month?
May 12, 2025 at 7:15 am #17021145
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	It goes automatically and you can view invoices like this: https://wpml.org/documentation/automatic-translation/automatic-translation-invoices/#how-pay-as-you-go-invoices-work