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This thread is resolved. Here is a description of the problem and solution.

Problem:
1. The client is seeing a different menu on their website.
2. A section on the website, specifically the 'dots snowmen' section, is missing on the translated version of the site.

Solution:
For the missing section issue, we recommend translating the products first, as the section will not display without translated products. If the section is still missing after translating the products, it may be due to the Razzi theme not being officially compatible with WPML. In this case, you may need to manually edit the homepage for the second language and adjust the widget settings accordingly.

If you find that the solution provided here is not applicable to your situation, perhaps because it's outdated or not relevant to your specific case, we encourage you to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 1 reply, has 2 voices.

Last updated by Dražen 9 months, 3 weeks ago.

Assisted by: Dražen.

Author Posts
February 20, 2024 at 1:27 pm #15323017

nickd-22

Now happypyjamas.de is working. But two issues;

1. I see another menu
2. I missing the last section; the dots snowmen section. Please check happypyjamas.com and happypyjamas.de The last product section, above the title 'Dream in Happiness'

February 20, 2024 at 1:34 pm #15323082

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

the section is missing since there are no products translated that can be shown, you need to translate them first.

Also, I see this widget is coming from a Razzi theme, which is not officially compatible so if you have an issue after translating products, you might need to edit the 2nd language homepage manually and adjust the correct settings to the widget used.

Hope this helps.

Regards,
Drazen