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Tagged: Known issue
This topic contains 2 replies, has 2 voices.
Last updated by claireR-4 2 years, 2 months ago.
Assisted by: Mateus Getulio.
Author | Posts |
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October 4, 2022 at 5:43 pm #12180089 | |
claireR-4 |
Hi there |
October 5, 2022 at 2:09 pm #12186255 | |
Mateus Getulio Supporter
Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00) |
Hello there, Welcome to the WPML support forum! I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Our Debugging Procedures I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: **IMPORTANT** - Please make a backup of site files and database before providing us access. Please, let me know if you need any additional details. Have a nice day. |
October 5, 2022 at 6:48 pm #12188153 | |
claireR-4 |
It seems to be a problem in delays in update that then create discrepencies if I do another action in the meantime... will see if the problem happens again with other posts |