Unable to register: Site key not matching

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Supporter timezone: Asia/Karachi (GMT+05:00)

This topic contains 1 reply, has 0 voices.

Last updated by Noman 1 week, 3 days ago.

Assisted by: Noman.

Author	Posts
April 15, 2025 at 10:20 pm #16935890
avarezhnikova@gmail.com	Background of the issue: I am trying to update WPML but encountered an error indicating that the site key is not matching. Symptoms: Unable to register: Site key not matching. WPML could not connect to the server to be updated. Questions: How can I successfully update WPML?
April 16, 2025 at 5:30 am #16936574
Noman WPML Supporter since 06/2016 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting WPML Support. These types of issues usually happen when the WPML is not registered properly on your site. To fix this issue, could you please delete the existing site key and create a new one by following below steps: 1. Login to your WPML.org account >> Go to the Sites page: https://wpml.org/account/sites/ 2. Delete the existing site key by pressing the little trash icon. 3. Login to your site and go to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if that link exists. 4. Then click the Register WPML link. 5. Click the Get a key for this site link (screenshot attached). 6 It will generate the Key for your site and you can also assign the credits using that popup. 7. Copy the key, and paste it back into the input box, and press the Register button. 8. Then, please take a backup of your site and update the WPML plugins. Please let me know if this resolves the issue or if you need further assistance with this issue. Thank you