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Supporter timezone: America/Sao_Paulo (GMT-03:00)

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Last updated by Lucas Vidal de Andrade 1 week, 3 days ago.

Assisted by: Lucas Vidal de Andrade.

Author Posts
February 13, 2025 at 2:00 pm

Trevor

Background of the issue:
I am trying to update pre-translated pages by translating new content that has been added to them. I checked the new 'leave existing translations as they are' box and requested the pages be published without review. Link to a page where the issue can be seen: hidden link

Symptoms:
Instead of using circa 450 credits, nearly 15,000 credits were used. See credit report: hidden link
The translation status still shows in progress/needs review, and if I try to edit the English language page, I get an alert saying the page is being translated. Additionally, whenever I try to 'complete' a page manually, it still shows as 'needing reviewing' with the 'eye' icon.

Questions:
Why were nearly 15,000 credits used instead of circa 450?
Why does the translation status still show in progress/needs review?
Why do I get an alert saying the page is being translated when I try to edit the English language page?
Why do pages still show as 'needing reviewing' with the 'eye' icon when I try to 'complete' it manually?

e.g. hidden link. hidden link

February 13, 2025 at 3:00 pm
February 13, 2025 at 9:15 pm #16704501

Lucas Vidal de Andrade
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey there,

I've reached out to the account teams already and I will let you know as soon as I hear from them. Thank you.

February 14, 2025 at 2:23 pm #16706822

Lucas Vidal de Andrade
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey there,

I can't log in with the information you provided. I get redirected to an empty login page. Can you verify, please?

February 18, 2025 at 1:18 pm #16719074

Trevor

Hi,

I just checked the link I shared for the login page, and it seems to work; please can you try it again and let me know exactly what you see.

I also tried using the login credentials I set up for you and I can confirm they also work.

Please can you try logging in again.

Thanks

February 18, 2025 at 1:38 pm #16719187

Lucas Vidal de Andrade
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey there,

So, this time the wp-admin page loaded as expected. Nonetheless, with the information you provided, I get the following message:

"LOGIN BLOCKED: 2FA is required to be active on your account. Please contact the site administrator."

Can you please check?