White space in the footer after upgrading to WC 9.7.1

This thread is resolved. Here is a description of the problem and solution.

Problème : Vous rencontrez un problème avec un grand espace blanc sous le pied de page sur les pages de catégories après la mise à niveau vers WC 9.7.1, qui pourrait être causé par un grand nombre de sous-catégories. Ce problème disparaît lorsque WPML est désactivé.
Solution : Nous vous recommandons de remplacer le code CSS personnalisé par le suivant pour corriger le problème :

ul ul ul.children.wd-design-default.wd-sub-menu.wd-dropdown.wd-dropdown-menu {
 overflow-y:auto;
    max-height: 500px!important;
}

Veuillez vérifier si cela résout le problème sur votre site.

Si cette solution ne s'applique pas à votre cas ou semble obsolète, nous vous recommandons de vérifier les problèmes connus, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Custom Work

This topic contains 0 replies, has 1 voice.

Last updated by anne-gaelleL 2 days, 10 hours ago.

Assisted by: Kor.

Author	Posts
March 18, 2025 at 1:48 pm #16830401
anne-gaelleL	Background of the issue: Je rencontre un problème avec un grand espace blanc sous le pied de page sur les pages de catégories après la mise à niveau vers WC 9.7.1. Je me demande si cela pourrait être causé par un grand nombre de sous-catégories. Cela n'apparaît que sur les pages de catégories WC. Voir le screencast ici: hidden link. J'ai fait de nombreux tests en désactivant tous les plugins et systèmes de cache, changé de thème, etc. Seul désactiver WPML résout le problème. Symptoms: Un grand espace blanc apparaît sous le pied de page sur les pages de catégories WC après la mise à niveau vers WC 9.7.1. Questions: Pouvez-vous m'aider à résoudre le problème de l'espace blanc sous le pied de page ?
March 18, 2025 at 6:33 pm #16832078
anne-gaelleL	I updated all WPML extensions to the latest versions and the problem remains. Please assist, as we cannot update the production environment to latest Woocommerce and theme versions because of this issue.
March 19, 2025 at 7:06 am #16833333
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for contacting us. I've tried to access the page to check on the issue but it seems to be blocked as shown in the attached screenshot. Could you check?
March 19, 2025 at 7:41 am #16833542
anne-gaelleL	Hi Kor, Of course, the preprod environment is restricted. Please send me your IP address so I can allow you to show it. Best regards
March 19, 2025 at 7:59 am #16833599
anne-gaelleL	OK, you can jump on!
March 19, 2025 at 8:38 am #16833845
anne-gaelleL	It's added Thanks
March 19, 2025 at 9:07 am #16833960
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. It looks like some theme styling related issue. But anyway, I've worked out some custom CSS code for you below and could you please insert into WP > Appearance > Customize > Additional CSS and see if it fixes it? .wd-dropdown { overflow: auto!important; }
March 19, 2025 at 10:07 am #16834331
anne-gaelleL	This code fixes the bottom white space but the dropdown account menu isn't usable anymore. See "Mon compte" (or "My account") : the dropdown menu cannot be clicked anymore because it disappear when trying to click on a link. You can check the correct behavior on the prod environment : hidden link Is there any trick to fix this? Many thanks.
March 19, 2025 at 11:20 am #16834579
anne-gaelleL	Done
March 19, 2025 at 11:23 am #16834594
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Do I need to be logged in? The attached screenshot is what I got from my end.
March 19, 2025 at 11:26 am #16834716
anne-gaelleL	Yes, you should login (you can create an account) to see the issue.
March 19, 2025 at 11:36 am #16834825
anne-gaelleL	Sure. Please try : support_wpml kEdUDSeVCtqQY2c5ROH%fiyB
March 19, 2025 at 11:45 am #16834910
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Please replace the custom CSS code with the below. .wd-dropdown { overflow: auto!important; top: 60% !important; } DISCLAIMER: Please know that any snippet or code suggested here is for educational purposes only. they are not meant to be the final solution but instead meant to point you in the right direction and are out of the scope of our support so we can't nor will modify, improve, debug or maintain it.
March 19, 2025 at 1:15 pm #16835463
anne-gaelleL	Well, the last code seem to fix the "My account" menu issue but I haven't seen the issue with the other menu and the Classification category issue : there is a scrollbar! See the screencast here: hidden link Thanks, Kor.
March 19, 2025 at 1:54 pm #16835612
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Looks like the custom CSS code that I've provided are making it worst. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.