Background of the issue:
I am trying to ensure that WooCommerce emails are sent in the correct language. My default language is NL, and I have another language, FR, on my site. I have translated my emails for orders in WooCommerce, including all admin texts.
Symptoms:
When I complete an FR order, the email sent to the customer is partially in NL, even though I am sure all is translated. However, if I change my admin account to the FR language and complete an order, the email is completely in FR.
Questions:
How can I fix the issue of emails being partially in the wrong language without changing my admin account language?
Reference to our recent chat, I need to take a closer look at your site. So I request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated.
Your next answer will be private, to share this information safely.
Also provide detailed steps to reproduce the issue and links to pages in the admin and on the frontend.
IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also.
I tried to observe the issue with only WPML, String Translation, WCML and WooCommerce, by switching to French on the frontend and then placing an order. I see that all of the orders are in French.
Although I further checked in detail for other events of an order (i.e. Sending details to customer, order status change like completed, cancelled and refunded). In these cases there are kind of mix for a few strings, which I'm trying to dig further.
However, the new order email sent to customer is always in French, as the frontend language was switched to French. While the admin is in default language.
Please watch my screencast: hidden link
I suspect that the issue you reported is coming from another plugin because the emails you mentioned in your previous messages have different content than the ones I tested.
I'm not sure which plugin this could be because there were so many plugins active (i.e. addons or extensions to the overall system). Can you please tell me exactly which plugins I need to activate (only the necessary ones)? So I can then check further about the issue.
I saw the video, but I see that you are logged in.
Could you perhaps do it as a customer (not logged in?) There seems to be a difference to that.
And you are right, the initial mail for processing was completely in French. But when competing the order for the customer (when the admin user has its language set to Dutch in the account) the language in the completed mail gets mixed up in French and Dutch.
We do not use any plugins that alter the content of the mails, we purely use translation.
Also I see that you have set the admin user to "English" at the moment, could that be a fix why it now has sent the "completed" mail correctly in French?
Because when I switch the admin user back to NL, it shows different texts in the completed mail.
hidden link
the mail of 2025-01-15 7:50:06 was with the admin user language set to NL
the mail of 2025-01-15 7:52:08 was with the admin user language set to English
Why is there a difference when switching the admin user language?
Also when having the admin in English and making an order as a French customer, it now shows some texts in English, like the texts from "Subtotal:", "Shipping:" etc on the bottom of the mail.
See the mail (Votre commande de MustangSafes est en cours d'acheminement) of 2025-01-15 8:29:26
So even without all the plugins, its not working completely.
I can now verify that on the production server this also works as we want now.
When setting the admin user (the one who completes the order) language to "Site default" fixed the issue of the mixed languages.
So I am really curious on why the mails are subjective to the admin user (the one who completes the order) language.
Thank you for the updates. I was able to observe the issue as you mentioned above and admin language has an impact on these emails. I tried to apply some fixes without any luck.
I am preparing a fresh sandbox site and 'll try to reproduce the issue, as well as, 'll try to apply the workarounds. So I can then discuss with our team and/or escalate accordingly.
Please allow me some time and I'll keep you posted about the progress.
Thank you for your patience and cooperation. The issue has already been escalated to our 2nd tier team for further investigation and I've added this one to the existing report as well.
Unfortunately there's no ETA so far, however, our team is preparing a temporary workaround and I'll update you as soon as I've more information about it.
