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Tagged: Compatibility
This topic contains 15 replies, has 2 voices.
Last updated by Christian 1 year, 9 months ago.
Assisted by: Osama Mersal.
Author | Posts |
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February 20, 2023 at 9:01 pm #13073875 | |
Christian |
Tell us what you are trying to do? What is the link to your site? |
February 21, 2023 at 7:50 am #13075899 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. Please try the following steps to search for the "Sold" string. 1- Go to WPML-> Theme and plugins localization, select your theme/plugin, and scan Kindly check our guide to learn more about translating texts in the admin text screen. (https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/) Best regards, |
February 21, 2023 at 10:01 am #13077333 | |
Christian |
Hi, The "Translate texts in admin screens" page is empty. |
February 21, 2023 at 10:04 am #13077453 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, Thanks for your update. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Your next answer will be private, which means only you and I can access it. ❌ Please backup your database and website ❌ ✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, |
February 21, 2023 at 11:25 am #13078395 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, Thanks for the access details. It seems like a compatibility issue, so please login to this sandbox site and upload the "Say What?" plugin. (hidden link) After that, please try to replicate the issue by creating a new string for the "Out Of Stock" string. If the issue is replicable, please let me know how to reproduce it to consult our compatibility team. Best regards, |
February 21, 2023 at 11:33 am #13078487 | |
Christian |
I followed instructions, but "sold" can't still be found in admin text strings. |
February 21, 2023 at 11:45 am #13078561 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, Thanks for replicating the issue. I'll consult our 2nd tier support team and update you with our findings. Best regards, |
February 21, 2023 at 12:42 pm #13079063 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, Could you please contact the plugin support team and consult them if the replacement string is translate-friendly? Please let us know their findings and if we can help in the case. Also, It would be great if you could contact the authors and urge them to join our Go Global Program. Best regards, |
February 21, 2023 at 12:50 pm #13079123 | |
Christian |
Hi, I've contacted the author via his enquiry form: |
February 21, 2023 at 12:51 pm #13079135 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, Thanks for your cooperation and understanding. Please let us know what they say. Thanks, |
February 21, 2023 at 1:16 pm #13079315 | |
Christian |
Hi, they replied the plugin is already translatable. |
February 21, 2023 at 1:17 pm #13079319 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, So how they implemented the replacement text to be translatable? Thanks, |
February 21, 2023 at 1:19 pm #13079357 | |
Christian |
I'll ask this specific question in order to be 100% certain. |
February 21, 2023 at 1:21 pm #13079373 | |
Christian |
They just said the replacement text is not translatable. |
February 21, 2023 at 1:23 pm #13079377 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, Thanks for your update. If the replacement text is not implemented to be translatable, WPML won't be able to see it in order to translate it. Sorry for the inconvenience Best regards, |