WP Bakery not translatable

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Tagged: Exception

This topic contains 6 replies, has 2 voices.

Last updated by Christian 1 year, 9 months ago.

Assisted by: Mohamed Sayed.

Author	Posts
February 20, 2023 at 11:35 am #13069033
Christian	Tell us what you are trying to do? Pages built with WP Bakery are redirected to the translation queue when I click on the + symbol. Is there any documentation that you are following? https://wpml.org/documentation/plugins-compatibility/how-to-build-multilingual-sites-with-wpbakery-page-builder-and-wpml/ What is the link to your site? hidden link
February 20, 2023 at 3:37 pm #13071849
Mohamed Sayed	Hi Christian, Thanks again for contacting us! I couldn't find any issues in your site's debug info and no similar known issues between WPML and WPBakery (https://wpml.org/plugin/wpbakery-page-builder/). Please go into WPML > Translation Management > Translators tab, and check if your user account is added as a translator and has all the proper language pairs to translate this page. If the translator is set correctly, please create a full database and website backup then go to WPML > Support > Troubleshooting page and click the following: - Clear the Cache in WPML - Remove ghost entries from the translation tables - Fix element_type collation - Fix WPML table collation - Synchronize local job ids with ATE jobs - Synchronize translators and translation managers with ATE - Set language information - Fix post type assignment for translations Let me know please if that helps. Regards, Mohamed
February 20, 2023 at 3:48 pm #13071959
Christian	Great! There's one thing missing: the text "view map". [rad_link url="url:https%3A%2F%2Fgoo.gl%2Fmaps%2Fmwy752dmc9XTtvhd9\|title:View%20map" hover_color="#777777"]
February 20, 2023 at 4:17 pm #13072263
Christian	It can be found in the string translator: page-builder-shortcode-strings-3156 url:https%3A%2F%2Fgoo.gl%2Fmaps%2Fmwy752dmc9XTtvhd9\|title:View%20map But can it be part of the advanced translator? I already searched for "link_url" in custom fields translations, unlocked it and set it up for translation. However, it is not appearing in the contact page in the custom field list.
February 20, 2023 at 6:52 pm #13073449
Mohamed Sayed	Hi, Please provide me with temporary access (WP-Admin) to the staging site so I can investigate this issue further. Your next answer will be private, which means only you and I have access to it. ❌ Please backup your database and website before providing us with access details ❌ If you don't see the form below, please don't add your credentials as they will be publicly exposed: hidden link Privacy and Security when Providing Debug Information for Support: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Thanks for your cooperation
February 20, 2023 at 8:27 pm #13073683
Mohamed Sayed	Hi, It's already included in the advanced translation editor but hidden, please use the search field to type a part of the URL then you'll see it. Let me know please if that works for you.