This thread is resolved. Here is a description of the problem and solution.
Problem: The client was experiencing issues with duplicate texts and texts that did not exist on the original page or any of the images while trying to translate a page using WPML. Additionally, remnants of the uninstalled RankMath SEO plugin were still visible in WPML settings, potentially affecting the translation process. Solution: We recommended the following steps to address the translation issues: 1. Navigate to WPML > Support > Troubleshooting and click on the buttons to clear the WPML cache, remove ghost entries from translation tables, fix element_type collation, synchronize local job ids with ATE jobs, synchronize translators and translation managers with ATE, assign translation status to duplicated content, set language information, and fix post-type assignment for translations. 2. Open the default page in the WordPress editor, make a small change in the page title, save the changes, and update the translation. For the RankMath remnants, we instructed the client to remove the custom fields from the database that were left behind after uninstalling the plugin. This involved using a database plugin to identify and delete the specific meta fields from the wp_jfsjb2cm3k_postmeta table.
If the solution provided does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Background of the issue:
I am trying to translate a page, but I'm finding duplicate texts and texts that don't exist on the original page or any of the images. The issue can be seen at hidden link.
Symptoms:
Duplicate texts and texts that don't exist on the original page or any of the images.
Questions:
Why am I seeing duplicate texts?
Why are there texts that don't exist on the original page or any of the images?
I understand the issue you're experiencing. Issues like this may occur if similar content is stored in custom fields or in the database. As a first step to resolve it, please try the following steps:
- Please go to WPML > Support > Troubleshooting
- Scroll down and click on the following buttons:
-- Clear the cache in WPML
-- Remove ghost entries from the translation tables
-- Fix element_type collation
-- Synchronize local job ids with ATE jobs
-- Synchronize translators and translation managers with ATE
-- Assign translation status to duplicated content
-- Set language information
-- Fix post-type assignment for translations
- Once done, open the default page in the WordPress editor and make a small change in the page title(add a character). Save the changes.
- Now, proceed to update the translation and check if you still see duplicate fields in the Translation editor.
Let me know the update. I will be happy to help if you need further assistance in this matter.
-- Clear the cache in WPML -- HOW?
-- Remove ghost entries from the translation tables -- WHAT TRANSLATION TABLES?
-- Fix element_type collation -- WHAT?
-- Synchronize local job ids with ATE jobs -- WHAT?
-- Synchronize translators and translation managers with ATE -- SAY THAT AGAIN?
-- Assign translation status to duplicated content -- HMM?
-- Set language information -- WHERE AND HOW?
-- Fix post-type assignment for translations -- WHAT?
- Once done, open the default page in the WordPress editor and make a small change in the page title(add a character). Save the changes. -- WHAT DEFAULT PAGE?
Is this something that has to be done on every page with the issue?
These actions are designed to ensure the smooth operation and synchronization of WPML’s translation management system. By performing these steps, we aim to:
1. Clear out outdated or corrupted cache data to make sure translations are up-to-date.
2. Remove orphaned database entries that no longer link to any existing content, keeping the database clean and efficient.
3. Fix database collation issues to prevent errors and ensure consistency in data handling.
4. Synchronize local and remote translation jobs to accurately track and manage translation tasks.
5. Ensure translators and translation managers are correctly set up and synchronized with WPML’s Advanced Translation Editor.
6. Correctly assign translation status to duplicated content for proper recognition and management.
7. Set accurate language information for all content to ensure proper display and navigation.
8. Ensure translations are correctly associated with their post types for consistent content handling.
By performing these actions, we aim to prevent and resolve common issues, ensuring that your multilingual content is properly managed, displayed, and synchronized across your website.
Regarding the default page, it refers to the main page that you're translating and using to create versions in other languages. You need to make a small change to this page and save the changes. Typically, making a minor change in the page title and saving it triggers updates and should fix the issue with duplicate entries in the translation editor. If specific pages have this issue, you may need to repeat some steps on those individual pages.
I hope this clarifies things for you. If you need further assistance or have any additional questions, please feel free to let me know. I'll happy to help.
I did make small changes in the source English page as suggested. Now I have missing entries and image texts to be translated in French instead of the original English texts.
I will pray tonight and see if things get better tomorrow morning.
I would like to know if the suggestions I shared in my last responses helped to improve the situation or if the issue still persists. If the issue persists, could you please share a screenshot of what you're currently seeing, along with any additional details? Based on that, I will provide more suggestions or take a closer look and do my best to assist you further in solving the issue.
As the issue persists, a closer inspection will be required to understand the root cause of the issue.
I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated.
You will find the needed fields below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.
IMPORTANT
-Please backup site files and database before providing us access.
-If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
The issue has been resolved, though it would be nice to get rid of RankMath instances in WPML setting. I have already removed RankMath from the server database.
Hi There,
I hope you're doing well. Sorry for the delay in responding due to the weekend.
Thank you for the update. Glad to hear that the issue has been resolved.
The issue might be caused by custom fields from RankMath remaining in the database. During translation, these field data also appear, resulting in duplicates.
However, please note that WPML doesn't automatically detect when a plugin is removed. All fields remain active in the database, so WPML still displays them in the WPML settings. This is why the remnants of the RankMath plugin still appear in the WPML settings. To remove them from the WPML Settings, you'll need to remove the fields from the database.
We are aware of a similar issue with the Yoast SEO plugin. Could you please follow the instructions mentioned in the following ticket and check if they help in solving the issue?
I followed the directives through the link you provided, but it yielded nothing as expected as I told you I had already cleaned up the database of instance of Rank_Math.
As you have provided access to your site, I logged in and installed a database plugin to examine the database. I discovered that meta fields from the Rank Math plugin still existed in the wp_jfsjb2cm3k_postmeta table.
Since the Rank Math plugin is not installed on your site, I removed these meta fields from the table. As a result, the Rank Math fields are no longer appearing in WPML Settings. Please see the screenshot here: hidden link.
I hope this has resolved the issue. If you need any further assistance, please feel free to let me know. I'll be happy to help.
