Problem: You are unable to register your site key for https://simulasiportal.mpob.gov.my/ because the site key is not matching. Solution: We recommend that you contact the original developer or the person who registered your website to either transfer the existing site key to you or to register a new one on your behalf. Unfortunately, you cannot delete or create a new site key by yourself. For more information on managing your site key, please visit https://wpml.org/purchase/paying-wpml-renewal-for-my-site/.
If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: Sie möchten eine Rückerstattung für das WPML Plugin erhalten, da es nicht die gewünschten Ergebnisse geliefert hat und der wahrgenommene Wert zu begrenzt war. Solution: Wenn Sie eine Rückerstattung beantragen möchten und Ihr Kauf innerhalb der letzten 30 Tage erfolgt ist, können Sie dies einfach über den folgenden Link tun: https://wpml.org/purchase/refunds/. Dort wird Ihnen die Option zur Rückerstattung automatisch angezeigt, wenn Sie sich im Rahmen der 30-Tage-Garantie befinden.
Falls diese Lösung für Sie nicht relevant ist, weil sie veraltet ist oder nicht auf Ihren Fall zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu öffnen. Wir empfehlen Ihnen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum: https://wpml.org/de/forums/forum/deutsch-support/.
Problema: Stai cercando di risolvere un problema con il caricamento di WPML Multilingual CMS che ti impedisce di accedere al backend del sito e all'area di debug. Soluzione: Ti consigliamo di scaricare il pacchetto WPML Multilingual CMS direttamente dalla pagina dei download e di caricarlo via FTP. Se questa soluzione non risolve il problema o se sembra non essere più rilevante, ti invitiamo a verificare i problemi noti correlati, a controllare la versione della correzione permanente e a confermare che hai installato le ultime versioni dei temi e dei plugin.
Se il problema persiste, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo vivamente di visitare il forum di supporto WPML per assistenza ulteriore.
The client is experiencing an issue where translation credits are visible in the WPML dashboard but not on the website.
Solution:
We recommend following these steps to resolve the issue:
1. Ensure you have a full site backup. 2. Navigate to your account page at https://wpml.org/account/sites/ 3. Delete the existing site key. 4. Go to Plugins > Add New > Commercial tab in your WordPress dashboard. 5. Click on "Unregister WPML from this site" and refresh the page. 6. Click on "Get a key for this site" and copy the newly generated code. 7. Return to Plugins > Add New > Commercial tab and register the site with the new key.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: O cliente está tentando ativar o WPML - The WordPress Multilingual Plugin e encontra um erro ao inserir a chave fornecida, com a mensagem: 'Unable to register: Site key not matching'. Solution: Se você está enfrentando esse problema, recomendamos que registre o site novamente seguindo estes passos: 1. Acesse https://wpml.org/account/sites e remova o site da lista; 2. Adicione o site novamente e copie a nova chave que for gerada; 3. No painel administrativo do seu site, vá em Plugins > Adicionar Novo > Aba Comercial e clique em "Remover registro do WPML neste site"; 4. Registre o site novamente, utilizando a chave copiada no passo 2.
Essa solução pode ser irrelevante se estiver desatualizada ou não se aplicar ao seu caso. Recomendamos verificar os problemas conhecidos, confirmar a versão da correção permanente e certificar-se de que você instalou as versões mais recentes dos temas e plugins. Se o problema persistir, por favor, abra um novo ticket de suporte em fórum de suporte WPML.
Problem: You are trying to update the payment method on your account to use your company billing details and verify if it has been successfully applied. Additionally, you are checking the compatibility of WPML with AffiliateWP and inquiring about any known issues since September 8, 2023. Solution: To update your billing information, we recommend following this link: How to update your billing information. To change your payment method in WPML, you can find the instructions here: How to change your payment method. AffiliateWP is compatible with WPML. You can review any known issues on this page: WPML and AffiliateWP known issues.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: The client is developing a website with a single landing page and is unsure if the basic (blog only) plan would work for their website. Solution: We recommend using the blog license as it allows you to translate the page using the WordPress editor. This means that anything you have written on the page and can edit in the original language, you can translate with WordPress using the blog version. However, if there are other strings loaded from another plugin or theme, you might not be able to translate them. For a detailed comparison, you can refer to https://wpml.org/fr/achat/.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
Problem: You have renewed your WPML license, but the WordPress plugin still indicates that the license has expired. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Navigate to Plugins → Add New and select the Commercial tab. Then, click 'Unregister WPML from this site'. 2. After the page loads, click on 'Register WPML'. You will see a prompt to enter the site key. Select 'Get a key for this site'. 3. In your WPML account, complete the site key wizard and set it to 'Production site'. 4. Copy your new key and paste it into the Commercial tab on your WordPress site. Afterwards, you can delete your old site key in your WPML account.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
The client is updating their website and encountered issues with WPML, causing errors due to an outdated site key and plugin versions. They are also unable to update the WPML Media Translation plugin through OTGS and are concerned about losing translations when changing the site key.
Solution:
We recommend taking the following steps to resolve the issues:
1. Ensure you perform a full site backup (mandatory) before making any changes. 2. To resolve the site key mismatch and update issues: - Navigate to your WPML account page at https://wpml.org/account/sites/ - Delete the existing site key. - Go to Plugins > Add New > Commercial tab in your WordPress dashboard. - Click on "Unregister WPML from this site" and refresh the page. - Click on "Get a key for this site" and copy the newly generated code. - Return to the Commercial tab and register the site with the new key. 3. Changing the site key will not delete or clear your existing translations or WPML configuration, as confirmed in our support interaction.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
