Problem: Se stai riscontrando problemi con gli attributi di un prodotto che appaiono nella lingua originale sulla pagina tradotta, come ad esempio "scegli la quantità" e "scegli la confezione", il problema potrebbe essere dovuto al fatto che questi attributi sono stati definiti in inglese. Solution: Per risolvere questo problema, ti consigliamo di andare in WPML → String Translation e cambiare la lingua di quei strings. Questo permetterà agli attributi di essere riconosciuti correttamente nelle lingue desiderate. Abbiamo preparato un video che mostra passo dopo passo come risolvere il problema per uno degli attributi, che puoi vedere qui: https://kommodo.ai/recordings/mJ1qngvYNGaFldwRWcrU. Se hai altri attributi con lo stesso comportamento, puoi seguire gli stessi passaggi.
Tieni presente che questa soluzione potrebbe non essere più rilevante a causa di aggiornamenti o potrebbe non essere applicabile al tuo caso specifico. Ti consigliamo di verificare i problemi noti su https://wpml.org/known-issues/, di verificare la versione della correzione permanente e di confermare che hai installato le ultime versioni di temi e plugin. Se il problema persiste, ti invitiamo a aprire un nuovo ticket di supporto.
Problema: Il cliente non riesce a mappare la lingua per le traduzioni e l'editor avanzato della traduzione (ATE) non si attiva. Inoltre, gli attributi di un prodotto appaiono nella lingua originale nella pagina tradotta. Soluzione: Abbiamo identificato che il problema potrebbe essere causato da sistemi di sicurezza o cache a livello server che bloccano la comunicazione con l'ATE. Ecco i passaggi che consigliamo di seguire: 1. Disattivare temporaneamente eventuali sistemi di sicurezza lato hosting. 2. Controllare se è attivo un Web Application Firewall o regole di protezione personalizzate. 3. Svuotare tutta la cache del server e del sito. 4. Disattivare temporaneamente eventuali ottimizzazioni di SiteGround, soprattutto quelle relative a caching, minificazione o protezione. 5. Verificare con il supporto SiteGround se ci sono richieste esterne bloccate verso i server di WPML/ATE. Se il problema persiste, ti consigliamo di contattare il supporto di SiteGround per ulteriori indagini.
La soluzione potrebbe essere irrilevante se è già stata risolta in aggiornamenti successivi o se non si applica al tuo caso. Ti consigliamo di verificare i problemi noti e di assicurarti di avere installato le ultime versioni dei temi e dei plugin. Se il problema persiste, ti invitiamo a aprire un nuovo ticket di supporto.
Problem: You have a form that was sent for translation using WPML and Gravity Forms. After making edits to the original form, specifically to the radio button field choices, these changes are not appearing in the translation editor. The field titles update correctly, but the choices do not, and the old choices still show. Despite clearing the site's and WPML's cache and even replacing the old radio button field with a new one, the issue persists. Solution: We recommend searching for the numeric or non-visual elements of the content directly in the text search bar located at the top right of the Advanced Translation Editor. This approach is necessary because the editor's UI by default only displays translatable strings. For better visibility of these strings, you can enter a percent sign "%" in the search bar, which should make the strings visible inside the editor. We have confirmed this solution by testing it on a development site, and it worked as expected.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client did not receive a notification about their support ticket and requested it to be reopened. They were experiencing issues with translation memory not merging post-migration and performance issues due to insufficient server resources. Solution: We advised the client to provide the URLs of the old and new sites to assist in merging the translation memories. For the performance issues, we recommended increasing the WordPress memory limit to at least 256 MB by adding the following code to the
wp-config.php
file:
define('WP_MEMORY_LIMIT', '256M');
This code should be placed just before the comment:
// That's all, stop editing! Happy blogging.
We also suggested checking the current server settings under WPML > Support > WordPress and contacting the hosting provider if the changes do not apply automatically. Further, we requested updated WPML troubleshooting information from the client, which can be provided following the instructions here: https://wpml.org/faq/provide-debug-information-faster-support/
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problema: El cliente no sabe por qué las entradas no se traducen automáticamente a pesar de tener configurado WPML. Solución: Si estás experimentando este problema, primero asegúrate de que tienes la opción de Traducir automáticamente activada. Intenta crear una entrada nueva para ver si se traduce automáticamente. Si esto no resuelve el problema, es posible que tengas activada la traducción manual. Para solucionarlo, cambia al Editor de Traducción y luego haz clic en Actualizar. Aquí tienes un vídeo que muestra los pasos a seguir: https://kommodo.ai/recordings/CQfdBXE7hSIfM2P6XkA7
Es posible que esta solución sea irrelevante si ya está desactualizada o no se aplica a tu caso. Te recomendamos revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión del arreglo permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si el problema persiste, te sugerimos abrir un nuevo ticket de soporte.
Problema: Traduces en cada idioma como de costumbre, pero ahora, a pesar de ver que si traduce la totalidad de la entrada, solo publica el título y la imagen. Solución: Si estás experimentando este problema, te recomendamos seguir estos pasos: 1. Ve a WPML → Paquetes y elimina el paquete correspondiente al ID de esa entrada. 2. Ve a la página original. 3. Haz clic en Actualizar. 4. Vuelve a enviar la traducción. Además, te sugerimos crear una nueva entrada para verificar si el problema persiste también en nuevas publicaciones.
Si la solución proporcionada no resuelve el problema o parece no ser relevante debido a que podría estar desactualizada o no aplicarse a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos encarecidamente revisar los problemas conocidos y verificar que tienes instaladas las últimas versiones de los temas y plugins.
Problem: The client noticed that their site was connected to 15 unknown websites, raising concerns about security risks. Solution: We investigated the issue and discovered that a supporter had mistakenly used a registration ID belonging to another client. This error led to the appearance of unfamiliar website URLs on the client's dashboard. We are currently removing these incorrect connections and will refund any credits used due to this mistake. We confirm that the client's site and WPML account are secure. We apologize for the inconvenience and are reviewing our procedures to prevent similar errors in the future.
If this solution does not resolve your issue or seems irrelevant, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problema: El cliente no podía abrir el Editor de Traducción Avanzado de WPML debido a una inconsistencia en la base de datos, específicamente en la tabla que gestiona los trabajos de traducción, donde faltaba una columna necesaria llamada uuid. Además, había problemas con redirecciones 301 que llevaban a la home en inglés al acceder a URLs en español. Solución: Primero, corregimos la estructura de la tabla en la base de datos eliminando la columna incorrecta y añadiendo la columna correcta (uuid). Esto permitió que WPML pudiera gestionar correctamente los trabajos de traducción. Instruimos al cliente para que vaya a Páginas, edite una página en el idioma original y haga clic en “Actualizar”. Luego, debe volver a hacer clic en el lápiz del idioma traducido para que se abra correctamente el Editor de Traducción Avanzado. Para el problema de redirecciones, recomendamos revisar las configuraciones de plugins de redirecciones, el archivo .htaccess, la configuración a nivel de servidor o CDN, y plugins de SEO o caché. También sugerimos desactivar temporalmente las redirecciones para verificar si el problema desaparece.
Si la solución proporcionada no resuelve tu problema o parece no ser relevante debido a actualizaciones o diferencias en tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de temas y plugins.
Problem: Sie haben festgestellt, dass WPML nicht mehr nur die geänderten Teile (Delta) einer bereits übersetzten Seite nachübersetzt, sondern die gesamte Seite erneut übersetzt. Dieses Problem trat auf, nachdem Sie eine kleine Änderung an einer Seite vorgenommen hatten. Solution: Wir empfehlen Ihnen, eine Kopie Ihrer Website mit dem Duplicator-Plugin zu erstellen und uns zur Verfügung zu stellen. Dies ermöglicht es uns, das Problem lokal zu untersuchen und eine spezifische Lösung für Ihr Problem zu finden. Bitte folgen Sie der Anleitung auf https://wpml.org/de/faq/provide-supporters-copy-site/ um eine Kopie Ihrer Website zu erstellen.
Falls diese Lösung für Sie nicht relevant sein sollte, weil sie veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen Ihnen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum unter https://wpml.org/de/forums/forum/support-in-german/.
Problem: You are using WPML with the Advanced Translation Editor, which worked fine on your staging website. However, after migrating your site using the WordPress All in One Migration tool, you encounter an issue where you cannot translate anymore using the WPML Advanced Translation Editor. The error displayed is: 'The translator could not be assigned to the job.' Despite going through all troubleshooting steps, the editor fails to load. Solution: We recommend checking your database for any inconsistencies that might have occurred during the migration process. It's possible that some tables or data related to WPML did not migrate correctly. You can use tools like phpMyAdmin to inspect your WPML tables. Specifically, look for any discrepancies in the 'icl_translations' and 'icl_translation_status' tables. If you find any issues, you may need to manually adjust the data or re-migrate those particular tables. If this does not resolve the issue, we suggest restoring your site to the pre-migration state and trying the migration again, ensuring that all WPML-related data is correctly transferred.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client has automatically translated two pages into 22 languages using WPML and Elementor Pro. Although the backend indicates that the translations are complete, the pages still appear in English on the frontend. Solution: 1. Ensure all WPML plugins are updated to the latest versions by navigating to Plugins → Add New Plugin → Commercial tab. 2. Resave the languages configuration in the WPML settings by going to WPML languages settings. 3. Activate additional translation engines that support the required languages, as some languages may not be supported by the default translation engine.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: Si estás experimentando problemas donde no todos los elementos aparecen disponibles para traducir en una página específica de tu sitio web, como por ejemplo, títulos y textos que no se muestran en el editor de traducción de WPML. Solution: Te recomendamos recrear la fila problemática en la página y añadir nuevamente los textos. Esto debería hacer que los elementos faltantes aparezcan correctamente en el editor de traducción. Realiza estos cambios en una versión duplicada de la página guardada como borrador para no afectar la versión publicada. Aquí puedes ver un vídeo con todos los pasos necesarios: https://kommodo.ai/recordings/fOd3QQJDnY9jJPwSNu66
Si esta solución no resuelve tu problema o parece no ser relevante debido a actualizaciones o diferencias en tu caso, te recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable que revises los problemas conocidos, verifiques la versión de la solución permanente y confirmes que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visita nuestro foro de soporte en https://wpml.org/es/forums/forum/soporte-en-espanol/.
