Problem: The client is experiencing issues with translating media on their website. They have tried to manually translate media through the 'media translation' section, but it does not offer translation options. Additionally, there are discrepancies in image visibility and translation across different languages. Solution: 1. If the client wishes to use the same images across different languages with automatic text translation, they should disable the WPML Media add-on. Instead, they should enable the setting 'Translate media library texts with posts' found under WPML > Settings. After enabling this, they need to make a minor change to the default language page (like updating the title) and resend the page for translation via WPML > Translation Management > Assign to yourself. 2. Then, proceed to WPML > Translation > Take and translate it. This should allow the text on images to be translated or automatically translated if automatic translation is enabled. 3. If images display correctly in the backend but not on the translated page, this might be due to incorrect settings or issues with ACF translation settings. In such cases, opening a new support ticket is recommended. Please check our related documentation on Media Translation.
If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
