Problem: When the WPML String Translation Plugin is active, the frontend of the website breaks, displaying no content. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Edit the 'Single Page Template Photo Story #11037' in the default language using Elementor. 2. Open the 'Display Conditions' settings. 3. Remove the selected settings. 4. Update the template.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML Support Forum.
Problem: If you're experiencing issues where your Elementor page with ACF fields for dynamic content does not display the ACF data and loads empty when the WPML String Translation plugin is active, you might find this solution helpful. Solution: We recommend editing the 'Single Page Template Photo Story #11037' in the default language and updating its translation. After making these changes, please check the page on the front end to see if the issue is resolved. This approach successfully resolved the problem in our local installation.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are experiencing an issue where the WPML plugin cannot connect to wpml.org, which started a few hours ago. The error message displayed is 'WPML plugin cannot connect to wpml.org.'. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Log in to your WPML.org account and navigate to the Sites page: https://wpml.org/account/sites/ 2. Delete the existing site key. 3. Log in to your site, go to the Dashboard >> Plugins >> Add new plugin > Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link. 5. Click the Get a key for this site link, which will generate a new key. 6. Copy and paste the new key into the input box and press the Register button. 7. Take a backup of your site and update WPML plugins. If the issue persists, go to WP Dashboard Menu >> Updates and press the "Check again" link to see if this resolves the issue.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum.
Problem: You are trying to display translations for both the MAIN Loop Grid template and the ALTERNATIVE Loop Grid template in your multilingual site. While the MAIN Loop Grid template shows the translations correctly, the ALTERNATIVE Loop Grid template does not, displaying default language text instead. Solution: We recommend checking the settings in your page builder, such as Elementor, specifically for the ALTERNATIVE Loop Grid template. Here's how you can ensure it displays the correct translation: 1. Open the page in Elementor where the ALTERNATIVE Loop Grid template is used. 2. Select the translated version of the ALTERNATIVE Loop Grid template for the specific language (in this case, French). 3. Save the changes and clear any caches if necessary. After following these steps, please verify on the front end if the ALTERNATIVE Loop Grid template displays the correct translations.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is unable to activate the OTGS Installer for the WPML plugin on their new server, despite it working on a previous site. They are also unsure if they need to install the String Translation plugin along with the WPML Multilingual CMS for full functionality. Solution: If you're experiencing issues with activating the OTGS Installer, we recommend downloading the plugins manually. You can do this by visiting https://wpml.org/account/downloads/ and clicking on "Download WPML manually" at the bottom of the page. Regarding your query about the String Translation plugin, yes, you need to install it to translate strings from themes and plugins or to handle page builder content.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You are trying to translate WP Forms but only one out of five forms is available for translation. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Ensure that the WPForms Multilingual plugin is active on your site. 2. Open one of the forms in the editor that isn’t appearing in Translation Management. 3. Make a small change to the form, then save it. 4. Check if the form now appears in Translation Management. This process helps propagate the language settings to the form, which often resolves the issue.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML Support Forum.
Problem: Der Kunde hat versehentlich auf den Button 'Translate' bei WP Menu Synch für sein Primary Menu gedrückt und jetzt wird 'Waiting for Translation to German' bei den Menüpunkten angezeigt. Solution: Wenn Sie versehentlich eine Übersetzung in WPML gestartet haben und diese rückgängig machen möchten, gibt es keinen direkten 'Translate' Button unter WPML > WP Menus Sync. Überprüfen Sie bitte, ob Sie sich auf WPML > Übersetzungsmanagement > Dashboard befinden. Falls ja, können Sie die Übersetzungsjobs unter WPML > Übersetzungsmanagement > Jobs abbrechen.
Falls diese Lösung veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen Ihnen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
Für weitere Unterstützung besuchen Sie bitte unser Support-Forum: WPML Support-Forum.
Problema: Estás intentando traducir algunos productos a otros idiomas en tu sitio web, pero las versiones traducidas muestran un error 404. Esto ocurre con algunos productos, pero no con todos. Solución: 1. Asegúrate de que el slug utilizado para los productos no se haya usado más de una vez en el mismo idioma u otro idioma. WordPress requiere un slug único para cada publicación, página y tipo de publicación. 2. Ve a Configuración > Enlaces permanentes en tu panel de WordPress y guarda la estructura sin hacer cambios. 3. Cambia al idioma secundario usando el selector de idiomas en la parte superior del panel de WordPress. 4. Localiza el producto que muestra el error 404 y ábrelo en el editor de productos. Asegúrate de que el 'Estado' esté configurado como 'Publicado'. 5. Limpia las cachés del sitio y del navegador y verifica nuevamente. 6. Si has eliminado la base de los productos de la URL, reactiva esta opción y guarda nuevamente los enlaces permanentes. 7. Crea una copia de seguridad del sitio completo y actualiza los plugins de WPML en Plugins -> Añadir nuevo -> Pestaña 'Comercial'.
Si la solución proporcionada no resuelve el problema o si el problema persiste, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos y verificar que tienes instaladas las últimas versiones de los temas y plugins.
Problem: You are trying to update a page and encountering the error:
WPML didn't manage to translate the page
. Additionally, when translating a product into French by clicking on the plus icon, the translation does not appear on the frontend. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Navigate to WPML-> Translation Management-> Translators tab. 2. Ensure that your account is set as a translator with the correct language pairs. 3. Edit the page in the default language. 4. Add "V2" to the title and update the page. 5. Remove the "V2" and update the page again. 6. Click on the update translation icon and check if the editor opens correctly.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML Support Forum.
Problem: How to ensure that the translated YITH preset appears on the French version of a page without manually adding the translated shortcode on each French page when using Elementor. Solution: 1) Set the preset to 'Translate Independently' and manually edit the translated filter. For manual translation guidance, see this guide. 2) If using a shortcode in Elementor for the default language, translate the slug within the shortcode. For example, change
[yith_wcan_filters slug="default-preset"]
to
[yith_wcan_filters slug="translated-preset"]
. Register the shortcode for translation by adding XML code in WPML-> Settings-> Custom XML tab. For more details on translating shortcodes, visit this guide. Example XML:
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: The client is unable to display translation flags on their website despite deactivating all plugins except WPML and using the standard WordPress theme. The issue persists even after removing all custom CSS. Solution: We discovered that the footer language switcher is actually present but hidden. We recommend checking the settings in the custom CSS section of your theme, which can be accessed here: Theme Custom CSS settings. For the main menu, ensure that the locations are correctly set to display the mega menu where the language switcher should appear.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
