Problem: The client wanted to use WPML with MateCat as described here: https://wpml.org/translation-service/matecat/. However, MateCat does not provide an API key. Solution: We recommend contacting MateCat directly to request the API key, as it's necessary for integration with WPML. If this is not possible, consider exploring other translation partners that we offer, which can be found here: https://wpml.org/translation-service/.
If this solution does not apply to your situation, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem:
The client was facing Batch rolled back issues in sending jobs to translation services in few languages.
Solution:
The client said "The problem was settings at translation service "K&J Translations". Looks they didn't accept all languages i wanted to translate, so i got an error."
Problem: The client's API token key generated for linking to AST language services is not being accepted.
Solution: 1. We recommend checking for connection errors by navigating to WPML -> Support -> Advanced Translation Editor logs. 2. If no errors are found, the issue may lie with the token itself. In this case, contact AST support to verify if the token is correct and functional. 3. Should AST provide a new token, update it in the translation services settings within WPML and attempt to test the connection again.
Please note that this solution might not be applicable if it's outdated or not relevant to your specific case. If after trying the suggested steps the issue persists, we encourage you to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.
